Global Security Operations Center (GSOC) Manager

Whirlpool • Benton Harbor, MI

3h

About The Position

Your responsibilities will include Build and manage a high-performing team of GSOC Operators, Analysts, and Dispatch Officers. Build and oversee policies and procedures for all monitoring, reporting, emergency response, and administrative duties. Build processes to identify and maintain awareness of global risk trends. Ensure the review of internal Security Incident Reports, assessing risk, escalating for further action, and documenting according to standardized processes. Prepare written reports and metrics. Develop and maintain procedures in partnership with the Manager of Protective Services. Coordinate drills to ensure readiness and test processes.

Requirements

• Bachelor's degree.
• 8+ years combined experience in public or private security and intelligence.
• 3+ years of experience as a lead/leader within a 24/7 Operations Center environment.
• Experience with Everbridge 360 (or similar)/Virtual Command Center.
• Experience with ServiceNow.
• Experience and comfort with AI (process automation, ChatBots, AI Agents, etc.).
• Experience managing vendors and/or outsourced staff.
• Experience liaising with law enforcement & intelligence agencies.
• Analytical and decision-making skills; ability to operate under pressure.
• Comfortable with data management platforms (PowerBI, Looker Studio, Tableau).

Responsibilities

• Build and manage a high-performing team of GSOC Operators, Analysts, and Dispatch Officers.
• Build and oversee policies and procedures for all monitoring, reporting, emergency response, and administrative duties.
• Build processes to identify and maintain awareness of global risk trends.
• Ensure the review of internal Security Incident Reports, assessing risk, escalating for further action, and documenting according to standardized processes.
• Prepare written reports and metrics.
• Develop and maintain procedures in partnership with the Manager of Protective Services.
• Coordinate drills to ensure readiness and test processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees