Global Security Design & Systems Manager

Securitas • Sunnyvale, CA

22h

About The Position

This role involves managing global security design and systems, working closely with clients on projects, delivery improvements, and resource allocation. The manager will serve as the primary client contact, addressing concerns and ensuring satisfaction. Key aspects include identifying and mitigating risks, tracking project progress using KPIs, and analyzing relationship metrics. Financial accountability for the contingent team budget, implementing best practices, and ensuring quality standards are also crucial. The position requires leading and mentoring a team of project managers, consultants, systems techs, and engineers, fostering a collaborative environment. It involves partnering with other program stakeholders to align delivery with client requirements, gathering feedback for service improvement, and ensuring seamless project integration. Post-program evaluations, conflict resolution, clear client communication, and detailed status reporting are also part of the role. The manager will continuously engage with external team resources for performance, mentorship, and disciplinary action, coach and develop team skillsets, and collaborate across workstreams. They will review organizational structure, work with other business units and vendors, and develop/maintain security services processes, procedures, and training. The role also includes developing and presenting Quarterly Business Reviews (QBRs) to the client, collecting feedback, strategizing on quarterly priorities, and driving delivery. Building and maintaining strong client relationships is a core function.

Requirements

• At least 3-5 years of management experience
• 3-5 years of experience in the (technical) security industry.
• Able to manage contractors and third parties.
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness.
• The ability to embody and uphold the client Global Security core values, mission and vision.
• Excellent communication skills and a strong customer focus.
• Be punctual and reliable.
• Competent in MS Word, Excel, Powerpoint and E-Mail (Outlook), Smartsheets and Lenel.
• Well-developed interpersonal and influencing skills.
• Able to negotiate and deal with sensitive and confidential matters with tact and discretion.
• Adaptable and responsive in the face of changes in priorities, plans and schedules.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must hold or be able to obtain a valid driver’s license or equivalent.
• Must have the legal right to work in the country where the position is located.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Bachelor’s degree and / or five years of experience in a managerial / leadership role in one or more of the following areas: security operations, facility management, hospitality industry or related operational field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, or any combination of above.
• Proven experience in a management position; preferably in a role responsible for the design of electronic security systems, pre-sales technical support and commissioning and handover procedures.
• Ability to lead transformational change and a track record of developing best in class performance in a project management environment.
• Experienced in a Security environment.
• Leadership and competency development skills.
• Demonstrated ability to work autonomously and utilize sound judgment.
• Strong knowledge of PC’s and Microsoft programs.
• Excellent planning, organizing and management skills.
• Excellent verbal and written communication skills.
• Ability to analyze and develop innovative recommendations and solutions.
• Ability to act in decisive manner in emergency situations.
• Ability to assist in facilitating progressive change.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member.
• Strong client, quality and results orientated.
• Strong diplomacy skills and sensitivity to protocol.
• Must possess exceptional people skills.
• Able to travel (international or domestic, as required) approximately, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency event or crisis.
• The ability to work under pressure and to adapt to changing timescales in a fast-paced environment.
• Self-motivated.
• Decision making.
• Communication skills.
• Business Acumen & Commercial Awareness.
• Operational excellence.
• Strategic Thinking (Planning & forecasting).
• Relationship building & networking.
• Ability to maintain and develop positive working relationships.
• Ability to work effectively as a team.
• Ability to be proactive, confident and able to work under own initiative, making decisions to benefit client and Securitas.
• Understanding of the need for a High level of Client Service.
• Excellent interpersonal & communication skills.
• Excellent personal presentation.
• Experience of issue and conflict resolution.
• Team Player.

Nice To Haves

• Experience in having installed high-end security systems would be an advantage.
• Previous administrative experience desired.

Responsibilities

• Works closely with the client on focus points, projects and delivery improvements.
• Allocating resources effectively across projects, balancing workloads, and optimizing resource utilization to maximize productivity and efficiency.
• Serving as the primary point of contact for clients, addressing their concerns, and ensuring their satisfaction with our services and solutions.
• Identifying potential risks and issues, developing mitigation plans, and proactively addressing challenges to keep the program on track in partnership or through guidance of the client.
• Tracking the progress of projects within the program, using KPIs and other metrics to ensure they meet their objectives and deliverables.
• Tracking and analyzing relationship metrics, such as client satisfaction and retention rates, to assess the effectiveness of relationship management efforts.
• Managing the overall contingent team budget, ensuring financial accountability, and optimizing expenditures to stay within budgetary constraints.
• Flags and engages the client on any budget risks and provides monthly budget report for accruals.
• Implementing best practices and continuous improvement initiatives to enhance relationship management processes and outcomes.
• Ensuring that all projects within the program adhere to quality standards, conducting regular reviews, and implementing continuous improvement processes.
• Leading and mentoring project managers, consultants, systems techs and engineers, fostering a collaborative and high-performing work environment.
• Partners with program piers and dependency partners to help drive delivery alignment based on client requirements.
• Gathering and analyzing feedback from stakeholders and clients, using it to improve services, processes, and relationships.
• Ensuring seamless integration of projects, coordinating efforts across teams, and facilitating the sharing of best practices and resources.
• Conducting post-program evaluations to assess outcomes, identify lessons learned, and inform future program planning.
• Proactively identifying and resolving conflicts, addressing issues promptly, and finding solutions that satisfy all parties involved.
• Provide clear, concise, and client service focused communications to internal and external client.
• Provide detailed status reports to management and key stakeholders.
• Continuous engagement with the external team resources on performance, mentorship, direction and where required disciplinary action.
• Coach, mentor, and develop team’s skillsets to support career growth and development.
• Collaborate across different workstreams to overcome challenges and deliver results.
• Continuously review the organizational structure and adjust according to business needs.
• Work with other LinkedIn business units and vendors to ensure delivery of services.
• Develop, manage, and maintain security services related processes, procedures, training, and improvement plans.
• Will engage the team in developing the QBR against the GSDS program, and present inputs to the Client, collect feedback, strategize with the client on quarterly priorities and drive delivery.
• Building and maintaining strong relationships with clients, ensuring their satisfaction and trust.

Benefits

• Working for a well-respected global organization.
• Integrated within a global contract with one of the largest organizations in the world.
• Outstanding working environment.
• Outstanding global team and working culture.
• 401 K.
• Vision and Dental.
• Full healthcare.
• Client benefits (restaurant, gym, learning).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager