Global Sales Specialist

Sonesta Hotels•Newton, MA

1d•$60,000 - $75,000

About The Position

The Global Sales Specialist is a mid-level, customer-facing role responsible for managing portions of global accounts while supporting Global Account Managers and Global Account Directors in driving revenue growth. This role blends proactive sales development with operational execution, serving as both an account owner for select business and a critical support partner across the broader global sales portfolio. The Global Sales Specialist is highly engaged with clients, actively pursues new and existing business opportunities, and ensures timely follow-up on all leads to maximize conversion. This role also owns performance tracking, maintains data integrity across systems, and supports end-to-end sales processes from lead generation through contract execution.

Requirements

Bachelor’s degree in Business, Hospitality, Marketing, or related field preferred
3–6+ years of experience in hospitality sales, account management, or sales coordination
Proven ability to manage client relationships and drive revenue growth
Experience working with CRM and sales systems (Salesforce, Delphi, Tableau, SSP preferred)
Strong understanding of RFP processes, sales cycles, and contract management

Responsibilities

Account Management & Client Engagement Manage and grow assigned portions of global accounts, maintaining strong, client-facing relationships
Serve as a primary contact for day-to-day client needs, ensuring responsiveness and high service levels
Proactively pursue new business opportunities within assigned accounts and targeted segments
Conduct regular outreach to clients to drive engagement, identify opportunities, and close business
Participate in sales calls, client presentations, trade shows, and industry events
Lead Management & Sales Execution Monitor lead activity daily, ensuring timely follow-up on all new, pending, and stalled opportunities
Proactively pursue leads with no or delayed responses to drive conversion and close business
Partner with Global Account Managers/Directors and property Sales Managers to develop proposals and respond to RFPs
Coordinate with Group RFP and Group Direct teams to ensure all leads are properly sourced and entered into SSP
Prepare, review, and modify sales agreements and proposals as required
Maintain ownership of smaller revenue targets and contribute to overall team quota attainment
Performance Tracking & Reporting Track and report on individual and account-level performance, including end-of-month production and reconciliation
Generate and analyze weekly, monthly, and quarterly sales reports using SSP, Tableau, and Salesforce
Maintain accurate pipeline management, forecasting support, and data integrity across all systems
Assist with commission tracking, folio requests, rate loading and account performance insights
Sales Support & Coordination Support Global Account Managers and Directors with account strategy execution and client deliverables
Create and update client profiles, bookings, and account activity within Salesforce and SSP
Develop and update client-facing presentations and sales materials
Assist with trade show follow-up, client communications, and sales campaigns
Coordinate FAM trips and collaborate with hotel property sales teams to ensure seamless execution
Operational Excellence Ensure all leads, accounts, and bookings are accurately tracked and managed within internal systems
Assist with process improvements to enhance sales efficiency and effectiveness
Manage multiple priorities and deadlines in a fast-paced, global sales environment
Provide additional support to the Global Sales team as needed
Build strong relationships
Focus on the customer
Influence decisions and actions
Apply professional, product or technical expertise
Demonstrate openness and respect for others
Take responsibility
Share information
Perform other related duties as assigned