Global Reference Sr. Manager

Jobgether

20h • $120,000 - $150,000 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Reference Sr. Manager in United States.
This role is responsible for developing and managing a global client reference program that enhances advocacy and supports sales initiatives. The position involves building strong relationships with clients willing to serve as references, coordinating requests from internal and external stakeholders, and ensuring a positive and professional experience for all participants. You will work closely with sales, marketing, and customer success teams to leverage client testimonials and case studies strategically. The role requires excellent organizational, communication, and analytical skills to monitor program performance and drive continuous improvement. This is a remote position that offers the opportunity to influence customer engagement strategies and contribute directly to revenue growth. Success in this role requires a proactive, detail-oriented mindset and the ability to operate effectively across multiple teams and time zones.

Requirements

• 5+ years of experience in customer relationship management, customer success, or related roles
• Strong communication, interpersonal, and relationship-building skills
• Proficiency with CRM systems, particularly Salesforce, and data analysis tools
• Knowledge of sales and marketing practices related to client references and advocacy
• Ability to interact effectively with executives and senior client contacts
• Strong initiative, organization, and the ability to manage multiple tasks independently
• Team-oriented mindset, adaptable, resilient, and able to navigate fast-paced environments
• Bachelor’s degree in business, marketing, communications, or a related field preferred

Responsibilities

• Develop, manage, and optimize a global client reference program that aligns with business objectives
• Identify, recruit, and maintain relationships with clients willing to participate as references
• Coordinate reference requests, ensuring timely and relevant responses that showcase client success
• Measure program performance through KPIs such as response rates, client satisfaction, and sales impact
• Collaborate with sales, marketing, and customer success teams to maximize the strategic use of client references
• Collect feedback from clients and internal stakeholders to refine and improve program processes
• Provide training and support to internal teams on best practices for client engagement and reference utilization
• Share program successes and reference wins internally to increase awareness and participation

Benefits

• Competitive salary range: $120,000–$150,000 based on skills and experience
• Comprehensive medical, dental, and vision insurance
• Paid parental leave
• 401(k) retirement plan
• Generous paid time off (PTO)
• Remote working flexibility
• Opportunities for professional growth, learning, and cross-functional collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level