Global Product Support Engineer 5

Lam Research • Tualatin, OR

14h

About The Position

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Requirements

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.

Responsibilities

• Execute projects for product development/improvement, product quality, and customer support
• Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems.
• Ensure suppliers’ quality performance for consistent and reliable products
• Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.
• Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.
• Involve in customer installation and training programs
• GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level