Global Product Lead, Agency

Google • New York, NY

7d • $122,000 - $175,000

About The Position

The Go-to-Market (GTM) Operations is a global team that serves as the strategy, operations, and product commercialization partner to Global Business Organization (GBO). The team ensures Google's ever-evolving Ads business delivers growth and operates effectively. GTM’s Global Business Applied AI team focuses on building business tools to ensure workflows are technology-first, leveraging the best of AI across sales and services. Team members are investigative and change agents.

As a Global Product Lead, you will shape the direction and drive the outcomes for complex projects or portfolios. You will operate separately in cross-functional environments, partnering with gTech's Support, Professional Services, Product Management, and Developer teams. You will simplify Ads products and build the productivity tool ecosystem for gTech Ads users. You will elevate the customer experience, advocating for product improvements and features, backed by data. Your work will empower gTech teams to deliver exceptional customer support.

You will build essential relationships across gTech, Sales, Finance, Product Management, Developer, and UX. You will directly collaborate with Developer, UX, and Ads Services, and execute road maps, set goals, coordinate resources, and provide leadership with minimal executive direction. The cross-functional nature of this position demands excellent relationship-building to deliver transformational tooling.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product or program management.

Nice To Haves

• Experience with data-driven analysis and reporting.
• Experience implementing technical solutions and managing the product development life-cycle.
• Ability to work independently and drive projects from ideation to execution in an ambiguous and constantly evolving environment.
• Ability to craft engaging narratives and influence a wide range of internal and external stakeholders along with excellent presentation skills.
• Excellent communication skills.
• Interest in improving products or business processes.

Responsibilities

• Oversee the life-cycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management and ensure product readiness, identify product gaps, and influence product road maps for best possible customer or partner experience.
• Derive critical insights from customer feedback and data analysis to unlock opportunities for improvement and share insights and potential solutions with internal teams (e.g., Product Management, Engineering, Business Solutions).
• Assess and identify gaps and issues in products based on customer or partner feedback or metrics analysis, communicate product gaps and issues to internal teams (e.g., Product Management, Engineering), help solve gaps and issues.
• Collaborate with stakeholders (e.g., Product, Engineering, Sales, etc.) to develop products and tools, manage escalations, requirements, and feedback to and from stakeholders, and advocate for the product stakeholders with internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level