Global Process Manager , AWS Global Field Ops (GFO)

About the position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This role is with our AWS Global Field Ops (GFO) process team - delivering a new way for Infrastructure to be delivered to our customers. AWS GFO brings native AWS services, infrastructure, and operating models to non traditional environment. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a experienced Infrastructure Program Manager who is highly autonomous, possesses a "can do" attitude and enjoys working on challenging, high impact problems. In this role, you will be responsible for the creation of standard work processes that drive improved safety, security, availability, and efficiency on a global scale. You will work with engineering, manufacturing, supply chain, operations, and service teams to gather requirements to develop, deploy, measure, automate, and streamline key operational processes.

Responsibilities

• Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain reviews and approvals for the SOP, products and new business models.
• Taking a bird's eye view 'Big Picture', overseeing and ensuring integration between the specific process and other processes (e.g. safety, security, availability, capacity and scaling).
• Write clear and detailed SOPs and functional requirements.
• Ensure there is optimal fit between people, process, and technology (tools).
• Auditing organizational efficiency as the advocate for customer objectives.
• Anticipate, identify, and drive resolution of technical challenges and inter-dependencies to reduce friction for customers.
• Update related training modules / serve as Point of Contact (POC) to training function.
• Maintain awareness of new and emerging technologies and their potential application.
• Stay informed about on-ground challenges of regional operational teams and frontline managers.
• Have a sense for the degree and types of communications leadership, middle management, developers and technicians each require to be an effective communicator.
• Demonstrate the ability to earn trust with those that have different perspectives, backgrounds and skill sets.
• Establish regular communication cadence with teams.

Requirements

• 3+ years of program or project management experience
• Bachelor's degree or equivalent

Nice-to-haves

• Knowledge of Lean principles and DMAIC methodology
• Experience working cross functionally with tech and non-tech teams

Benefits

• Work-life harmony
• Mentorship and career growth opportunities
• Inclusive team culture