Global Order Services Specialist (manuf. ops.)

Mercury Systems•Oxnard, CA

About The Position

Mercury Systems Operations organization is hiring a Global Order Services Specialist to support our customer returns. As a Global Order Services Specialist, you have a passion for processes that assist our Global Returns Team (GRT) and Site RMA Coordinators. You have a "roll up your sleeves" mentality. Your organizational and analytical skills enable you to be a natural problem solver. You can analyze an issue to determine the best course of action and drive to resolution. You are collaborative and have impeccable follow through. With your exceptionally strong work ethic, natural curiosity, and enthusiasm you can help the company scale and grow while our business evolves. You are not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right so we can improve on it.

Requirements

Bachelor’s degree in engineering, Operations, Business, or related field (or equivalent experience)
Typically requires 2-4 years of experience in returns order management or similar customer-facing role, ideally in a manufacturing environment
Strong analytical and problem-solving skills
Excel Skills are a must
Excellent written and verbal communication skills
Ability to handle and organize multiple time sensitive projects at once
Ability to use solid judgement in resolving issues or in making recommendations
This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

Nice To Haves

Knowledge or Oracle and/or Salesforce

Responsibilities

Support global RMA operations across all Mercury facilities
Collaborate with peers and others to develop, enhance, and communicate operational processes and procedures in support of corporate objectives.
Compiles and distributes routine order management reports related to the RMA orders status, holds and issues
Review all incoming customer returns purchase orders for completeness and accuracy
Coordinates and processes domestic and international RMA orders
Interfaces frequently with other departments and customers to manage RMA order receipt, review, and ongoing status.
Anticipate and identify issues and initiate actions to ensure orders are processed timely and efficiently
Work with site RMA coordinators to understand and communicate commits and statuses to customers
Lead and assist in special projects as assigned, preparing timely and accurate results
Contribute ideas and provide reasonable and creative solutions to improve current processes
Ad-hoc reports, audits and projects as required