Global Operations Enablement Director

JLL•New York, NY

20h•Onsite

About The Position

We are seeking a dynamic Global Operations Enablement Director to drive operational excellence, transformation, and governance across all service delivery functions spanning Canada, US, Latin America, and Asia-Pacific regions. This strategic position leverages JLL's global platform, technology, and resources to deliver consistent results and ensure seamless operations across diverse geographic markets.

Requirements

Expertise in process excellence and project management with global operations experience
Strong facilitation and problem-solving capabilities across multiple time zones and cultures
Proven experience accelerating transformation and value creation initiatives in multi-regional environments
Demonstrated ability to develop business relationships across multiple business lines and regions
Track record managing complex, multi-stakeholder environments across diverse geographic markets
Experience with data analytics, business intelligence platforms, and AI implementation preferred
Bachelor's degree required; advanced degree preferred

Responsibilities

Manage quarterly business reviews (QBRs) and provide strategic oversight across global regions
Coordinate account planning and execution spanning multiple geographic markets
Ensure data quality assurance and monitoring across all regions
Drive process consistency across all service delivery functions globally
Oversee contract compliance and management across multiple jurisdictions
Lead process standardization initiatives for global operations
Champion continuous improvement programs with regional adaptability
Provide audit support and coordination across all operating regions
Execute client strategies in partnership with Account Executives across global markets
Lead continuous improvement programs from identification through implementation and reporting
Champion transformational change by providing essential processes, structures, and tools
Manage comprehensive governance structures ensuring accountability across Canada, US, LatAM, and APAC
Manage internal account team communications across global time zones
Execute client communications strategy for multi-regional operations
Coordinate research delivery (e.g., Real Estate Outlook) with regional market insights
Manage external communications releases coordinated across global markets
Business Intelligence: Direct data analytics, reporting, and insights delivery across global regions
Communications: Lead internal/external communications strategy and messaging consistency
Compliance: Ensure adherence to regulatory requirements across Canada, US, LatAM, and APAC jurisdictions
Data Management: Oversee data governance, quality assurance, and security protocols globally
Ensure seamless integration between functional teams across regions
Optimize and manage Azara platform across global operations
Enhance data quality and governance for multi-regional data sets
Drive AI adoption and scaling across all geographic markets
Partner with client technology organizations to evolve global operations
Oversee technology innovation implementation across diverse regulatory environments
Support large-scale, account-wide projects delivering innovative solutions across all regions
Develop clear business cases defining outcomes, scope, and decision-making frameworks
Provide strategic counsel to leadership teams while maintaining project oversight
Surface capacity and resourcing issues requiring leadership attention
Ensure effective stakeholder engagement across diverse cultural contexts