Global Meetings Specialist Senior

The Capital Group Companies Inc•Los Angeles, CA

51d

About The Position

As a Global Meeting Specialist Senior, you play a central role in creating seamless meeting experiences for a global organization. Your responsibilities balance operational excellence with strategic insight as you work with diverse teams, vendors, and stakeholders. You ensure execution precision in both in-person and hybrid meetings. You lead change by partnering with IT and stakeholders to evolve workplace experience technologies that enhance the experience of working at Capital. You collaborate on special projects and apply data-driven approaches to drive process improvements. You partner with colleagues to ensure global business goals are met. You serve as the main contact for meeting resources, evaluate necessary exceptions, and ensure all meetings and events satisfy company objectives and standards. You resolve meeting issues, adapt quickly, ensure clear communication, and enhance customer experience while following a consistent work plan and meeting service standards. You collaborate with multiple business units to support on-site meetings and evolve and maintain workplace and meeting technologies You use data and analytics to predict needs, find improvement opportunities, implement new processes, track results, and escalate major trends to maintain operational excellence. You have the ability to multi-task at a high level and execute timely tasks with competing priorities. You support team operations, assist with operational decisions, and contribute meaningfully to the global team dynamic while fostering a collaborative, growth-oriented environment

Requirements

Demonstrates initiative by identifying issues and proactively providing solutions
Demonstrates in depth knowledge of Microsoft 365 suite
Demonstrates technical curiosity and can communicate complex topics clearly
Demonstrates comprehensive analytical skills when addressing complex issues in situations where guidelines may lack clarity
Demonstrates the ability to manage complex planning and dynamic projects and events with end-to-end ownership
Demonstrates the ability to tailor communication styles to match their audience
Demonstrates the ability to pull, organize, analyze and present data in order to support effective decision making

Responsibilities

Creating seamless meeting experiences for a global organization
Balancing operational excellence with strategic insight
Working with diverse teams, vendors, and stakeholders
Ensuring execution precision in both in-person and hybrid meetings
Partnering with IT and stakeholders to evolve workplace experience technologies
Collaborating on special projects and applying data-driven approaches to drive process improvements
Partnering with colleagues to ensure global business goals are met
Serving as the main contact for meeting resources
Evaluating necessary exceptions
Ensuring all meetings and events satisfy company objectives and standards
Resolving meeting issues
Adapting quickly
Ensuring clear communication
Enhancing customer experience
Following a consistent work plan and meeting service standards
Collaborating with multiple business units to support on-site meetings
Evolving and maintaining workplace and meeting technologies
Using data and analytics to predict needs
Finding improvement opportunities
Implementing new processes
Tracking results
Escalating major trends to maintain operational excellence
Multi-tasking at a high level and executing timely tasks with competing priorities
Supporting team operations
Assisting with operational decisions
Contributing meaningfully to the global team dynamic
Fostering a collaborative, growth-oriented environment