Global Leave of Absence Administrator | EST or CST USA | Remote

Grafana Labs

2d•$36 - $38•Remote

About The Position

The Global Leave of Absence Administrator is responsible for coordinating the end-to-end administration of all global leave requests. This role ensures accurate communication, timely processing, and strict adherence to internal policies and all applicable state, federal, and international regulations. The absence administrator provides a high-touch, employee-centric experience while partnering closely with cross-functional teams to maintain compliance and support complex and sensitive cases.

Requirements

Must be located in either Central or Eastern time zone in the US
3+ years of experience administering end-to-end employee leave programs
Strong organizational skills with exceptional attention to detail; ability to manage multiple priorities and consistently follow through
Demonstrated commitment to the proper handling, protection, and confidentiality of sensitive employee and health information
Ability to work independently and apply sound judgment and creative problem-solving to manage complex and evolving processes
Strong written and verbal communication skills, with experience collaborating cross-functionally with diverse, remote stakeholders
Experience working in remote and/or international environments, coordinating effectively across time zones and regions
Customer-focused mindset with a demonstrated passion for delivering a best-in-class employee experience
Adaptable and resilient, with the ability to pivot quickly in response to changing policies, technologies, and business needs
Process-oriented, with experience documenting, maintaining, and improving workflows, procedures, and operational structures

Nice To Haves

Experience managing leave in a global or multi-country environment
Experience supporting or managing complex leave cases in Workday, including accurate documentation and coordination across leave types, as well as familiarity with Workday reporting for leave tracking, auditing, and payroll support

Responsibilities

Serve as a primary point of contact for employee leave inquiries, promptly responding to emails, Slack messages, and internal tickets.
Provide clear and empathetic guidance to employees and managers on leave eligibility, timelines, required documentation, and next steps.
Support employees throughout their leave experience, including claim submissions, return-to-work coordination, and basic questions related to pay and time off.
Assist with the end-to-end administration of leave requests, ensuring timely processing and accurate application of internal policies and statutory requirements.
Coordinate leave details across applicable plan types and ensure appropriate leave tracking and documentation.
Maintain accurate and timely leave records in Workday HRIS to support reporting, audits, and payroll processing.
Partner with payroll to review leaves of absence and projected payroll results.
Follow established leave policies and compliance guidelines, escalating complex or sensitive cases
Collaborate with People Business Partners, Legal, Payroll, and other internal teams to support consistent leave administration.
Contribute to maintaining internal resources such as knowledge articles, templates, and process documentation.
Support day-to-day coordination with external leave vendors, including monitoring case status and resolving basic discrepancies.
Assist with process improvements, system updates, and documentation efforts as directed.
Support Benefits team with administrative functions and processing

Benefits

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.