Global Learning Content & Delivery Specialist

Navan-posted 3 months ago

Dallas, TX

1,001-5,000 employees

Publishing Industries

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The Global Learning Content and Delivery Specialist contributes to the overall learning strategy and roadmap and executes the elements of the strategy that fall under their scope. In this role you will own the content build of the learning material, take part in deliveries as required and maintain our learning management system, translating the global strategy to operational impact through the design and execution of learning and development content. Global Service and Operations Content and Delivery Specialists, direct, motivate, challenge, develop and monitor team members towards our service philosophy: We provide industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels.

Partner with the learning content administrators to build and deliver New Hire curriculum with a focus on building efficiency in New Hire speed to competency, without compromising on quality.
Tailor New Hire Training to the profile of our new hires ensuring maximum engagement during new colleagues' first impressions of Navan.
Own the content build of the learning material, take part in deliveries as required and maintain our learning management system.
Work with the wider learning development team to create a content strategy and plan for onboarding new hires as well as pathways for existing colleagues.
Ensure all learning initiatives align with the Global Service and Operations learning environment and culture.
Maintain an up-to-date learning portfolio and ensure all content is of good quality through a defined sign off process.
Work with the standards trainer to create a content format that standardizes the way we build and deliver learning content globally.
Regularly connect with a wide range of stakeholders across all levels of the Global Operations and Service and wider Navan company.
Deliver training content which drives successful outcomes, catering to different learning needs and environmental differences.
Create and maintain feedback loops relating to training content and delivery.
Partner with internal and external stakeholders to stay ahead of changing landscapes in the travel industry.
Become the expert across all things travel and Navan, seeking continuous learning opportunities.
Develop and implement a framework for learning and development success throughout our curriculum build.
Complete and maintain regular Learning Needs Analysis' to assess the needs of the organization.

Experience in driving business and performance impact from a Learning & Development perspective.
Customer focused with an understanding of the impact of learning on customer experience delivery.
Ability to partner with the business to identify learning needs and design world-class learning solutions.
Experience in evaluating learning interventions and programs to ensure high-quality products.
Proficient knowledge of Learning and Development theories and methodologies.
Ability to create meaningful feedback loops using qualitative and quantitative data.
Experience in using best practices and innovative approaches in design and implementation of learning programs.
Ability to identify and drive self-development areas.
In-depth understanding of different learning styles and tools.
Proven stand-up presentation skills and ability to manage a class of 12+ students.
Experience in a TMC/BT role covering all supplier products (air, rail, car, hotel).
High-level knowledge of Sabre and Amadeus.
1 year of experience in a Learning And Development Specialist or Content role.
Customer Service experience within a contact center or customer-facing role.

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