Global L&D Operations Senior Coordinator/Manager

BCG Digital Ventures • Atlanta, GA

72d • $85,000 - $114,667

About The Position

As the Global L&D Operations Senior Coordinator/Manager, you will be part of a team responsible for the front-end execution of virtual and hybrid learning events. You'll play a pivotal role ensuring efficiency, consistency, and top-quality delivery. You will manage learner operations, optimize processes, and drive continuous improvements.

Requirements

• At least 6 years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello
• Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results
• Excellent stakeholder management abilities across multiple regions and seniority levels
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success
• Strong communication and storytelling skills, with a focus on influencing stakeholders
• A collaborative mindset with a solutions-oriented approach and ability to work autonomously
• Experience with emerging technologies like AI or automation is a plus

Responsibilities

• Own learner delivery experience, ensuring seamless execution and continuous improvement
• Monitor operations and implement enhancements across learning initiatives
• Work with multi-disciplinary teams to develop and implement streamlined processes -content directors, program managers, and regional/global teams
• Serve as the key point of contact for stakeholder operational queries
• Partner with Shared Services POCs to create and update operational checklists and playbooks
• Collaborate with Faculty POCs to align content updates, staffing needs, and vendor engagement
• Lead annual calendaring, planning session dates and times
• Manage financial tracking, including budget management, accruals, Statements of Work (SOWs), and vendor contracts
• Oversee LMS (SABA) setup and maintenance, including session titles, descriptions, and feedback surveys
• Track learner engagement, flagging issues and ensuring capstone eligibility
• Collect, analyse, and share learner feedback, driving response rate improvements - monitor this and other KPIs, generate metrics reports, and use to drive continuous improvement
• Provide hands-on support during peak learning periods
• Integrate emerging technologies (e.g., GenAI tools, automation) to enhance learning event efficiency and learner engagement
• Identify bottlenecks and implement innovative ideas and best practices to optimize operations
• Execute onsite in-person learning events, ensuring smooth logistics, high-quality participant experience, and seamless coordination across multiple venues and stakeholders

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities