Global Key Account Manager
About The Position
SUMMARY Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery JOB FUNCTIONS Develop and execute global account strategies aligned with SGS business objectives. Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates. Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines. Manage global agreements, contracts, and commercial relationships with assigned accounts. Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics. Lead regular business reviews, performance reviews, business development meetings, etc Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO Resolve service delivery issues and manage claims to maintain strong client relationships. Track market trends, regulatory developments, and competitor activity impacting the account. Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity. Performs other duties as assigned.
Requirements
- Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education
- Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record
- Minimum of 3 year experience in the TIC industry for the relevant business unit
- Experience in international / multi-cultural environments
- English, Advanced required, Other language skills are a plus
- Strong account management, negotiation and relationship building skills
- Strong leadership skills with excellent communication and presentation skills
- Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required.
- Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
- Experience using Salesforce for pipeline management, forecasting, and client relationship tracking
- Self-driven, results oriented, and able to work independently in a fast paced environment.
- Strong problem-solving and organizational skills.
Responsibilities
- Develop and execute global account strategies aligned with SGS business objectives.
- Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
- Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
- Manage global agreements, contracts, and commercial relationships with assigned accounts.
- Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
- Lead regular business reviews, performance reviews, business development meetings, etc
- Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO
- Resolve service delivery issues and manage claims to maintain strong client relationships.
- Track market trends, regulatory developments, and competitor activity impacting the account.
- Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
- Performs other duties as assigned.
Benefits
- Medical, dental and vision insurance, life insurance, employee assistance programs.
- In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
- Online training courses, virtual and classroom development experiences, tuition reimbursement program
- Paid-time off and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
