GLOBAL IT SAP SUPPORT MANAGER

Belden • Indianapolis, IN

430d

About The Position

Belden is seeking an experienced Global IT SAP Application Support Leader to manage a team responsible for the support and maintenance of SAP ERP ECC and S4Hana Rise platforms, as well as SAP HCM ECC and SuccessFactors landscapes. This role involves overseeing daily operations, ensuring quality service delivery, and providing technical leadership across global teams. The position requires strong leadership skills, a solid understanding of SAP technologies, and the ability to manage a diverse team of IT professionals.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum of 10 years of experience in IT SAP Application Support management in a global IT environment.
• Experience with SAP ERP ECC & S4HANA, SAP SuccessFactors, and Fiori, with S4Hana experience being mandatory.
• Strong technical skills and functional knowledge of SAP ERP and HCM platforms in Finance, HR, Payroll, Procurement, Order to Cash, and Manufacturing.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership, management, and coaching skills.
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational, planning, and time management skills.
• Strong attention to detail, quality, and accuracy.
• Flexibility and adaptability to work under pressure and handle changing demands.
• Experience managing an offshore application support team.

Responsibilities

• Manage the daily operations of the IT SAP ERP and HCM platforms and integration services.
• Oversee and support the SAP landscape, including ERP, ECC, S4HANA, SAP SuccessFactors, and Fiori system environments.
• Implement, install, and provide ongoing support for SAP systems.
• Collaborate with global teams to address critical business issues, resulting in data fixes and performance improvements.
• Provide technical leadership and oversight for SAP system support, ensuring quality through best practices.
• Work closely with SAP Functional Analysts and business owners to understand requirements and deliver solutions.
• Supervise, coach, and develop a global team of IT SAP analysts, providing feedback and performance reviews.
• Monitor and report on service level agreements and key performance indicators.
• Implement and maintain IT SAP policies, procedures, and best practices.
• Analyze and report on IT SAP performance, trends, and issues, recommending solutions.
• Coordinate with other IT teams to ensure alignment of IT SAP Application Support objectives.
• Provide technical support and guidance to IT SAP Support staff and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree