Global Investigative & Forensic Services Senior Investigator

Manulife•Time, IL

2d•Remote

About The Position

Position Responsibilities : Successfully completes high-quality, sophisticated long term care claims investigations Independently develops and drives a detailed investigative plan Acquires and reviews internal / external documents to support investigative activity and findings Conducts interviews of insureds, caregivers, and other involved parties Handles third party vendor(s) conducting long term care surveillance activities Regularly communicates findings and investigation status to Requesters Produces reports that are accurate and objective Presents case findings and recommendations for further action to department management and Requesters Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments Adheres to departmental, company and regulatory timelines, policies, and requirements When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises Mentors and trains more junior investigators on long term care claim cases and processes Ability to travel on short notice and responds to urgent long term care claim investigations Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics Maintains and continuously expands network of professional contacts Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Requirements

Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
5+ years of proven track record in the investigation profession and/or financial services industry
Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)

Nice To Haves

Highly proficient in various computer applications (Microsoft products etc.)
Sophisticated written and verbal communication skills
Sophisticated analytical skills
Sophisticated interviewing skills
Ability to work in a dynamic environment
Efficient and effective organizational skills
Strong presentation skills
Foreign language proficiency a plus

Responsibilities

Successfully completes high-quality, sophisticated long term care claims investigations
Independently develops and drives a detailed investigative plan
Acquires and reviews internal / external documents to support investigative activity and findings
Conducts interviews of insureds, caregivers, and other involved parties
Handles third party vendor(s) conducting long term care surveillance activities
Regularly communicates findings and investigation status to Requesters
Produces reports that are accurate and objective
Presents case findings and recommendations for further action to department management and Requesters
Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
Adheres to departmental, company and regulatory timelines, policies, and requirements
When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises
Mentors and trains more junior investigators on long term care claim cases and processes
Ability to travel on short notice and responds to urgent long term care claim investigations
Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
Maintains and continuously expands network of professional contacts
Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees
Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)
full range of statutory leaves of absence