Global Incident & Crisis Management Specialist

FIS

121d • $101,480 - $170,470

About The Position

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? FIS’ Client Office is seeking a high-caliber, resilience-minded Global Incident Management (GIM) Specialist who enjoys making a difference in a high-growth company. This individual will thrive in a high-visibility role while driving resolution of global incidents, including man-made and natural disasters, as well as technology, cyber, and privacy incidents. Our individual contributor will play a key role in helping further design, build, and execute FIS’ Global Incident Management program to help the company adequately prepare, mitigate, and respond to business-disrupting events in all areas of the world where we operate. We are seeking a dynamic and experienced Specialist to join our team.

Requirements

• Proven experience in crisis or incident management, not limited to technology incidents.
• Focus on executive communication and writing.
• Bachelor’s degree or similar level of experience.
• 5-7 years of experience in a corporate Crisis or Incident Management environment and/or fintech industry.
• Demonstrated proficiency in Microsoft office tools including Excel, PowerBI, and PowerPoint.
• Experience with ServiceNow and Everbridge.

Responsibilities

• Working with the GIM team to respond, maintain and implement the global incident management strategy and annual execution plan.
• Monitoring and tracking annual program activities to meet regulatory requirements.
• Responding to incidents, which can be after hours and weekends.
• Taking detailed notes during activation meetings and writing summaries quickly and accurately for an executive audience.
• Management of action items that arise from exercises or incidents, including tracking remediation status with owners.
• Facilitating senior and executive management during incidents, workshops, trainings and exercises.
• Proactively work with key leaders to strengthen relationships, train stakeholders on GIM protocols.
• Supporting all required regulatory and internal metrics and reporting.
• Championing GIM awareness throughout the enterprise.

Benefits

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees