The Global Help24 Manager is responsible for overseeing and managing technical support for ACI customers using ACI products and/or services. This role involves coordinating with third parties or contractors who are troubleshooting, diagnosing, resolving complex software systems/application issues and responding to customer product issues to ensure timely and effective resolution of issues, enhancing customer satisfaction, and maintaining high service standards. The role will be a liaison between customers, ACI departments involved in production support and where applicable, contract support teams and third parties.