Global Head, People Operations

GoFundMe

2h • $250,000 - $320,000 • Hybrid

About The Position

GoFundMe is looking for a Head of People Operations in the San Francisco Bay Area to own the operational infrastructure that powers our ~850-person global organization. This is a critical hire — the person who will help us transform how our employees experience every stage of their time here, from onboarding to offboarding and everything in between.
This is not a maintenance role. It's a builder's role. You'll treat People Ops like a product: our employees are your customers, and every process you design should be intuitive, high-quality, and worthy of the mission we serve. You'll report to the Chief People Officer and work alongside a newly energized People leadership team with a clear mandate: define the GoFundMe Way.
We offer flexibility to work remotely or from one of our US hubs in San Francisco or San Diego. We value in-person time (typically at one of our US hubs) for planning, problem solving and team building.

Requirements

• Experience: 8–12 years in People Operations, HR, or a closely related function, with proven ownership of a broad People Ops scope including systems, compliance, analytics, and the full employee lifecycle.
• Scale fluency: Deep experience at companies with ~850–3,000+ employees globally — you know what it means to operate at this level of complexity, and you've built infrastructure that holds up at scale.
• Technical acumen: Rippling experience strongly preferred; proficiency with modern HRIS platforms is a must. You can lead an HRIS migration, debug a data model, and come back with a clear point of view.
• AI-forward mindset: You see automation as the tool that lets People Ops focus on its highest-value, most human work. You're already thinking about how to build self-service agents into your workflows.
• A warm heart and a cold mind: You use data to inform and empathy to design. You know the difference between a process that works technically and one that actually works for people — and you hold yourself accountable to both.
• Bold, clear thinker: You challenge the status quo, communicate simply and directly, and ask hard questions. You don't let 'this is how we've always done it' stand without interrogating it first.
• Communication and executive influence: You synthesize complexity into clarity and distill decisions for executives while maintaining a human-centric touch. Put on a marketer’s hat when communicating people programs to employees: think positioning, timing, and channel so the message is received and not just distributed.
• Impatient to be great: You hold yourself to a high bar, want to be surrounded by people who do the same, and find purpose in work that ultimately serves people going through some of the hardest moments of their lives.
• Global experience: You have experience managing multi-jurisdiction employment issues, coordinated global payroll, and employee needs across various cultural norms, market practices and time zones — and you know where the landmines are.

Responsibilities

• Lead our HRIS migration— a live, immediate priority that requires someone who can find a way through ambiguity
• Own and evolve our HRIS and people tech stack
• Design and deploy self-service AI agents and automation that reduce friction and give employees faster, clearer answers
• Ensure data integrity, compliance, and a coherent architecture across all people systems — earning the trust of Finance, Legal, and the People team through rigor and effective communication
• Audit existing processes with fresh eyes and genuine curiosity: ask why, challenge what is legacy, and redesign what matters
• Architect scalable, user-centric processes across the full employee lifecycle from onboarding to offboarding— always with the end user in mind
• Own LOA administration, immigration compliance, background check processes, contractor management, and offboarding processes
• Drive people system configuration and management in partnership with Talent, People Partners, L&D, and Total Rewards and cross-functional partners in Finance, Payroll IT and Legal to ensure collaboration, coordination and cohesion across the full employee experience
• Partner with People Partners to design and execute our performance and engagement cycles– from systems configuration to communication calendar – ensuring the experience is intuitive for employees and actionable for managers.
• Manage global compliance and risk related to people operations in close partnership with Legal
• Support our global workforce across multiple countries — ensuring employment compliance, payroll coordination, and people processes hold up across jurisdictions as we grow.
• Own the People analytics strategy: surface actionable insights into headcount, attrition, engagement, and workforce planning; translate data into executive-ready insights that inform business decisions.
• Ensure high data integrity and accessible, reliable reporting on relevant topics.
• Partner with Finance, TA and executive leadership to translate workforce data into strategic insight and forward-looking workforce planning

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work and family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Engage with our products and make a difference through our volunteering and giving programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed