Global Head of Shopify Alliance

Insider.

143d

About The Position

The Global Head of Shopify Alliance will drive Insider’s growth through supporting formation and management of mutually beneficial Go-To-Market plans with Shopify, a strategic partner of Insider globally. You will work cross-functionally across product, marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive pipeline and revenue growth through and with Shopify. This role requires a thorough understanding of Insider’s product capabilities, sales processes and partner ecosystem to ensure our go-to-market engine is primed and enabled to collaborate with strategic partners and drive mutual growth. The ideal candidate enjoys new challenges that test their organizational, interpersonal, and leadership skills. They flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve organizational goals.

Requirements

• BS/BA degree required
• 10+ years of experience in eCommerce and/or Customer Engagement platforms
• Deep familiarity with joint value proposition of Shopify partnering with Customer Engagement platform providers particularly targeting Merchants for B2C sales motions
• Familiarity with Shopify’s customer success processes targeted to increase GMV for the Merchants is a significant plus
• High analytical skills and ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making and action
• Deep understanding of Solution Selling with a joint solution offering from Insider+Shopify
• Ability to establish clear targets with the partners and develop plans and objectives to achieve those targets
• Output oriented with very strong ability to personally create high quality, customer-facing content including presentations and datasheets
• Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
• Experience with B2B SaaS (Software as a Service) business model
• Experience in marketing technology space preferred but not required

Responsibilities

• Co-own joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
• Collaborate on GTM planning & track progress to plan
• Collaborate with Insider Product & Shopify tech partnership team to lead joint roadmap development and scoping & track progress to plan
• Align with the Shopify and execute on sales enablement and account mapping initiatives
• Be accountable for updating App listing and partner directory to highlight insider with brands
• Stay up to date on required migrations/APIs
• Collaborate with Insider Product & Shopify tech partnership teams to investigate opportunities to improve integration or build new products for joint customers
• Manage partner program certification questionnaires by collaborating with relevant teams (e.g., security, product, sales, solution consulting, etc.)
• Collaborate with Insider regional partnership & sales teams to drive strategic growth initiatives with Shopify globally
• Collaborate with Insider Regional Field Marketers to engage with Shopify to plan for joint activation at key industry events & trade shows
• Collaborate with Insider marketing team and the partner to plan and execute co-marketing activities with Shopify
• Generate leads & track your pipeline & revenue generated through and with Shopify globally
• Leverage Shopify to increase Insider’s brand awareness globally
• Ensure all the adjacent organizations within Insider are continually kept informed of progress to plan
• Work with Insider global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

Benefits

• A chance to work in an international, diverse, and inclusive environment
• Access and opportunity to gain a limitless network all over the globe
• A chance to become a Shareowner with the 'Shareowner System' that we offer to all Insiders who meet certain criteria
• To be part of an industry that’s shaping the future of customer experience
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform
• Space to share your skills through training sessions and workshops if you wish

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees