Global Head of Risk GTM Lead

ServiceNow•Philadelphia, PA

8d•Remote

About The Position

Overview As the Global head of Risk GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the Risk portfolio. Reporting directly to the Global Head of CISO Solutions, you will act as a key contributor to business growth, customer engagement, and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. Key Responsibilities Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions. Collaborate with the Risk BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. Integrate customer and market feedback to continuously improve offerings. Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution. Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels. Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking. Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders. Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning. Represent the company at industry events, panels, and executive forums. Foster a culture of innovation, collaboration, and continuous improvement.

Requirements

7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
Deep experience engaging with senior stakeholders and influencing executive decision-making.
Strong analytical, communication, and storytelling skills.
Experience in SaaS, cloud, or enterprise technology preferred.

Nice To Haves

MBA or equivalent advanced degree is a plus.

Responsibilities

Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction.
Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions.
Collaborate with the Risk BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning.
Integrate customer and market feedback to continuously improve offerings.
Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV).
Work closely with sales, product, and marketing teams to ensure cohesive execution.
Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels.
Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking.
Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement.
Provide actionable insights to leadership and stakeholders.
Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
Represent the company at industry events, panels, and executive forums.
Foster a culture of innovation, collaboration, and continuous improvement.