Global Head of Digital Factory Solutions Go-to-Market

ServiceNow • Chicago, IL

83d • $146,400 - $256,200

About The Position

The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow’s customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base. They will serve as the thought leader and subject matter expert for 'ServiceNow in the Factory,' supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow’s Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers.

Requirements

• Experience integrating AI into workflows, decision-making, or problem-solving.
• 10+ years of experience in the manufacturing industry, with success guiding technology strategy, operations, and daily functions within a manufacturing organization.
• 5+ years of experience in an IT/technology role at a manufacturing company.
• 5+ years at an enterprise software company, serving manufacturing accounts as a Digital Factory SME or in business development, consulting, or a similar role.
• Exceptional presentation skills (in-person, virtual, and C-level engagements).
• Proven ability to build trusted advisor relationships with customers and internal sales teams.
• Strong influence and advisory skills with senior leadership across multiple departments.
• Experience producing thought leadership content for international audiences.
• Self-motivated, resourceful, and capable of prioritizing in a dynamic environment.
• Agile mindset and ability to lead through influence in a matrixed, distributed team environment.
• Demonstrated success achieving revenue targets in partnership with account sales teams.
• Excellent organizational and time management skills.
• Willingness to travel up to 30%.
• Bachelor’s or Master’s degree in Business, Technology, Engineering.

Responsibilities

• Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums.
• Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies.
• Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development.
• Identify new factory-based use cases for ServiceNow solutions and collaborate with marketing to design and package solutions.
• Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement.
• Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events.

Benefits

• Base pay of $146,400-$256,200 plus equity (when applicable).
• Variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees