Global Head of Communications, Technology & Transformation

S&P Global • New York, NY

10h

About The Position

As Global Head of Communications, Technology & Transformation, you will lead S&P Global’s Technology and Transformation Communications team, unifying technology storytelling internally and externally to support enterprise-wide technology transformation. You will lead a newly formed team with clear decision rights, predictable service, and measurable impact—working in close partnership with the Communications Leadership Team, Chief AI Officer & Kensho CEO, Technology Leadership Team (TLT), divisional CTO stakeholders, and key functional partners across Legal, Risk, Compliance, and InfoSec. This role reports directly to the Chief Communications Officer. In this role, you will be responsible for: Designing and driving an enterprise technology communications strategy aligned to a “build once, scale everywhere” approach—ensuring a single, integrated narrative across workstreams, divisions, and stakeholders, and delivering impactful communications to cut through noise and deliver results. Serving as senior communications counsel to the Chief Technology & Transformation Officer (CTTO) and Technology Leadership Team, including executive positioning and support for high-stakes internal and external moments. Leading technology crisis and issues management communications, including preparedness, escalation, response leadership, and post-incident communications—coordinating closely with enterprise crisis leadership and partnering with the CISO for cyber-related events. Building a self-service enablement system that reduces bespoke demand while improving quality, consistency, and speed of delivery. Advancing AI-enabled communications workflows (research → drafting → QA → versioning → insights) to increase speed and consistency while meeting risk and security standards. Driving portfolio-level prioritization across transformation workstreams, including making the final call on what the team takes on and when. Ensuring the function demonstrates measurable impact on adoption/readiness and reputation—not only volume of outputs. The successful applicant will bring global and local knowledge, contacts, and expertise to implement these strategic communication initiatives. Your charge will also include identifying and implementing leading industry standards, new ways of doing things and advancing our capabilities by driving engagement and meaningful two-way communications. This role demands a passionate, innovative, and critical thinker, always looking for exciting, creative ways to deliver the right message, to the right audience, at the right time and through the right channels.

Requirements

• Bachelor’s degree with emphasis in Communications, Journalism, English, Business, Finance, or related fields; advanced degree preferred
• 10+ years of experience in internal, corporate, or strategic communications, or a related field within the financial industry, preferably within a regulated business
• A strategic, business-focused communications leader who can translate technology strategy into clear narrative priorities and an executable roadmap.
• Demonstrated ability to counsel senior executives—especially in complex, high-visibility, and high-stakes environments—with strong judgment and presence.
• Proven capability to lead technology crisis communications with speed, clarity, and cross-functional coordination to minimize reputational risk.
• Strong stakeholder and partnership skills, with a track record of building durable relationships across a matrixed organization and aligning diverse priorities into a coherent narrative.
• Operational leadership strength: able to create predictable service models, clear decision rights, and measurable performance management (KPIs, resourcing, prioritization).
• A systems mindset with the ability to implement self-service enablement and AI-enabled workflow improvements that raise consistency and quality while meeting risk/security standards.
• Excellent writing, editing, and messaging skills, including the ability to simplify complex technology topics without losing accuracy.
• Excellent project management skills.
• Ability to convey subtle, technical, or complex messages in writing
• Highly collaborative professional that leads through authentic influence and can galvanize teams by bringing forward passion, enthusiasm, and energy
• Strategic thinker, with ability to see own work within overall department/business goals and identify opportunities for evolution

Responsibilities

• Development and execution of an enterprise technology communications strategy with annual and quarterly priorities, translating technology strategy into a clear communications roadmap.
• Executive communications counsel and positioning for the CTTO and senior technology leaders (internal and external), including messaging, stakeholder engagement, and preparation for high-stakes moments.
• Crisis & issues management leadership for technology incidents (including outages, platform disruptions, regulatory scrutiny tied to technology, and cyber events in partnership with the CISO), coordinating with enterprise crisis leadership and ensuring strong post-incident communications.
• Governance and narrative integration: Chair the Tech and Transformation Narrative Council, approving and steering storytelling, sequencing, and key deliverables to ensure an integrated narrative across workstreams and stakeholders.
• Stakeholder management and alignment: Maintain senior relationships with divisional CTOs and key functional partners (Corporate Communications, Legal, Risk, Compliance, InfoSec, and others as needed), and provide a clear escalation path for conflict resolution.
• Performance, resourcing, and operations: Own team KPIs, steward budget, manage vendor support as needed, and drive talent development—ensuring predictable service through clear intake, prioritization, and turnaround expectations.
• Operational excellence and reuse: Drive messaging and asset reuse to operate as “one tech comms unit,” minimizing duplication and improving consistency across channels and stakeholders.
• Dive deep into employee listening – utilize metrics and feedback to spot trends, identify changes in behaviors and peaks and valleys in engagement, and take appropriate actions
• Create and lead S&P Global Technology Communications external communication strategy and oversee global implementation of regional programs
• Oversee the division’s thought leadership program aimed at showcasing the depth of Technology insights, as well as position the division as a thought leader in the evolving Technology space.
• Work with a broad slate of expert Technology spokespeople to drive proactive earned media placement including op-eds, feature placement and broadcast opportunities
• Identify/align with market trends that impact or influence communication programs, especially around Technology
• Lead the division’s crisis communications strategy aimed at protecting its reputation with the proactive development of approved messaging, especially around its benchmark methodologies
• Create a communications metrics-driven reporting framework that demonstrates accountability and showcases progress against the overall communications strategy in a digestible format for consumption by TLT leadership.
• Manage media share of voice against peer competitors and proactively make recommendations to tailor communications program based on metrics

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level