Western Digital-posted 9 months ago
Full-time • Mid Level
San Jose, CA
Computer and Electronic Product Manufacturing

A "Global Fulfillment Project Manager" is responsible for overseeing and coordinating cross-border order fulfillment projects across multiple international locations, ensuring timely and accurate delivery of products while optimizing logistics, managing inventory levels, and collaborating with various stakeholders to streamline global supply chain operations; key duties include developing project plans, identifying issues and creating mitigation plans, mitigating and minimizing risks, and monitoring performance metrics to achieve efficient global fulfillment strategies.

  • Develop comprehensive project plans for global fulfillment initiatives, including timelines, milestones, budgets, and resource allocation.
  • Manage project execution across different regions, coordinating with local teams and third-party logistics providers (3PLs).
  • Monitor project progress, identify potential risks, and implement mitigation strategies.
  • Collaborate with cross-functional teams including sales, marketing, operations, finance, and IT to align fulfillment goals with overall business objectives.
  • Build strong relationships with international partners, suppliers, and distributors to ensure smooth order processing and delivery.
  • Communicate project updates and key decisions to senior management and stakeholders effectively.
  • Optimize inventory levels across multiple warehouses to minimize stockouts and excess inventory.
  • Monitor inventory forecasting and adjust based on demand fluctuations and seasonal trends.
  • Manage stock transfers between warehouses to meet regional fulfillment requirements.
  • Identify areas for improvement in global fulfillment processes, including order processing, picking, packing, and shipping.
  • Implement process optimization initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.
  • Develop and enforce standard operating procedures (SOPs) for global fulfillment operations.
  • Track key performance indicators (KPIs) such as on-time delivery, order accuracy, and customer satisfaction.
  • Analyze data to identify performance trends and areas for improvement.
  • Generate regular reports for senior management to demonstrate project progress and impact.
  • Strong project management skills with proven experience in managing complex cross-border fulfillment projects.
  • Deep understanding of international logistics, customs regulations, and trade compliance.
  • Expertise in warehouse management systems (WMS) and supply chain management tools.
  • Excellent communication and collaboration skills to work effectively with diverse teams across different time zones.
  • Analytical skills to interpret data and make informed decisions.
  • Proficiency in Microsoft Office Suite and relevant project management software.
  • Bachelor's degree in Supply Chain, Logistics, Engineering, Business or Finance with 8 to 10 years of relevant experience.
  • Paid vacation time
  • Paid sick leave
  • Medical/dental/vision insurance
  • Life, accident and disability insurance
  • Tax-advantaged flexible spending and health savings accounts
  • Employee assistance program
  • Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
  • Tuition reimbursement
  • Transit benefits
  • Employee stock purchase plan
  • Western Digital Savings 401(k) Plan
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