Global Financial Crimes Manager- Forecast & Capacity Planning

Bank of America•Tampa, FL

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Global Financial Crimes (GFC) Forecasting and Capacity Planning team seeks a strategic, analytical leader to drive workforce planning and forecasting initiatives that support operational excellence and regulatory compliance. This role is critical in ensuring the organization has the right resources at the right time to meet evolving financial crime risk management demands. The ideal candidate combines advanced quantitative skills with strong business acumen and the ability to influence senior stakeholders. This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Requirements

Minimum 7 years in forecasting, capacity planning, workforce management, or related analytics roles within financial services or risk management.
Bachelor’s degree in Mathematics, Statistics, Operations Research, Applied Economics, Data Science, or related STEM field (or equivalent experience).
Proficiency in statistical modeling, forecasting techniques, and advanced analytics tools (e.g., SAS, R, Python).
Strong Excel and data visualization skills; experience with workforce management platforms preferred.
Exceptional analytical and problem-solving skills.
Ability to communicate complex concepts clearly to senior leadership.
Strong influencing and collaboration skills across multiple stakeholders.

Nice To Haves

Experience in financial crimes, compliance, or operational risk management.
Familiarity with workforce optimization tools and methodologies
Knowledge of regulatory frameworks impacting financial crimes operations.

Responsibilities

Forecasting & Capacity Planning Develop, maintain, and execute short- and long-term volume and staffing forecasts using advanced statistical, time-series, and machine learning models.
Analyze operational drivers, transaction volumes, and workload trends to inform capacity planning and workforce optimization strategies.
Partner with business leaders to translate forecasts into actionable staffing plans that align with service level objectives and regulatory requirements.
Continuously refine forecasting methodologies to improve accuracy and incorporate emerging trends, regulatory changes, and economic indicators.
Workforce Management & Reporting Lead workforce planning cycles, including quarterly and annual capacity reviews, headcount planning, and budget alignment.
Prepare and deliver executive-level presentations on forecast results, capacity risks, and mitigation strategies.
Consolidate and distribute weekly, monthly, and quarterly workforce performance packages, ensuring accuracy and timeliness.
Identify and implement process improvements to enhance reporting efficiency and forecasting consistency across the organization.
Risk & Compliance Integration Ensure workforce planning processes align with financial crimes compliance standards and operational risk frameworks.
Monitor regulatory changes impacting financial crimes operations and adjust capacity strategies accordingly.
Escalate capacity-related risks and issues to governance routines and senior management committees.
Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately