Global Financial Crimes - Client Escalations and Reporting Coordinator / Director (AVP)
About The Position
We are seeking someone to join our team as a Global Financial Crimes (GFC): Client Escalations and Reporting Coordinator. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. This is a Director level position within GFC and be part of a team that focuses on AML and other financial crime related obligations associated with the Firm's Wealth Management (WM) and U.S. Banks coverage team. The Client Escalations and Reporting Coordinator reports to the Head of WM and Bank Program Management and Strategy, Executive Director. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. In Global Financial Crimes (GFC), you will play a critical role in identifying potentially suspicious activity, protecting vulnerable individuals, and safeguarding the integrity of the financial system. GFC coordinates the day-to-day implementation of the Firm's financial crime prevention efforts, including governance, oversight, and execution of the Firm's Ant-Money Laundering (AML), Sanctions, Anti-Corruption and Government and Political Activities Compliance programs. If you are passionate about financial crimes prevention, seeking a rewarding and dynamic career, and focused on making a difference, then GFC might be the right team for you.
Requirements
- Bachelor's degree required; advanced degree or professional certification (e.g., CAMS, CFA) preferred
- 5+ years of experience in financial services, with a focus on compliance, risk management, or financial crimes
- Strong understanding of AML, sanctions, and financial crime regulations
- Exceptional analytical, writing, and presentation skills
- Ability to manage multiple priorities and deliver under tight deadlines
- Experience preparing materials for senior governance committees is highly desirable
- Strategic thinking with attention to detail
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Ability to influence and collaborate across global teams
Responsibilities
- Proven experience managing and reviewing client escalations related to financial crime risk, ensuring timely resolution and accurate reporting.
- Prepare high-quality summary reports and materials for senior governance forums, including Client Escalations Committee, and collaborate with stakeholders across business units to maintain strong risk management practices.
- Coordinate with internal stakeholders (GFC Investigations, Client Risk Unit, Advisory teams, 1L GFC Risk, and branch personnel) to gather relevant information and provide clear, concise analysis of client escalation cases.
- Develop and deliver summary reports and presentation materials for senior committees, including the Client Escalations Committee
- Ensure accuracy, clarity, and timeliness of reporting for senior management and governance forums/committees
- Act as a subject matter expert on escalation processes and reporting standards
- Identify opportunities to enhance escalation review processes and reporting frameworks
- Contribute to policy updates and best practices for escalation management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
