Global Facilities Manager

Treasure Data • Los Altos, CA

1d • Onsite

About The Position

At Treasure Data, we’re on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes. We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities. Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility. Your Role: As Treasure Data’s Global Facilities Manager, you will directly oversee day to day operations of our Corporate HQ in Mountain View, CA. In addition, you will drive the overarching global support model for our regional offices in New York City, London, UK, Vancouver, BC and Tokyo, JP. Reporting directly to the Chief Employee Experience Officer you will be the right hand person to ensure smooth operation of our offices and be responsible for stocking materials, snack management, vendor management, badging, attendance tracking, and many other onsite needs. We are seeking someone that has a bias for action and can interact with executive leadership. The ideal candidate is someone comfortable in a fast-paced environment, ability to receive feedback and jump in to solve problems, and to provide concierge level support.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in global facilities operations
• Extensive experience in facilities management, workplace services, property management, or office management
• You have knowledge of MEP equipment and systems (HVAC, lighting controls, plumbing systems, BMS, etc)
• Strong understanding of operational support for culinary/kitchen operations
• You are experienced in managing budgets
• Experience managing relationships and effectively communicated with vendors and contractors
• You have conducted occupancy planning and executed on optimization plans
• Ability to communicate thoroughly, effectively, and succinctly with stakeholders
• You are passionate about workplace operations, and can work in a face-paced environment
• Proven leader in facilities operations and are extremely team oriented
• You are an expert in multitasking and consistently keep up with deadlines
• Strong attention to detail
• Extremely customer service oriented
• Must be in-office 5 days a week

Nice To Haves

• Swag & Personalization (Nice to Have): Experience with engraving and embroidery for swag and other personalization needs.

Responsibilities

• Strategy & Risk Management: Define, monitor, and regularly calibrate the global facilities strategy, incorporating risk assessment, mitigation plans, and clear communication to stakeholders.
• Operations & Analytics: Use analytics, surveys, feedback, and ticketing data to optimize day-to-day operations and ensure facilities services align with business needs.
• Governance & Vendor Management: Oversee vendors and IFM suppliers to ensure delivery against agreed KPIs/SLAs, within budget and timelines, including contract drafting, QBR participation, and escalation management.
• Financial Management: Develop and manage annual FM OpEx budgets, review financial reporting (actuals vs. forecast), perform monthly rent reviews, and resolve discrepancies in vendor invoices and rent charges.
• Playbooks, Policies & Procedures: Develop and maintain global facilities policies, procedures, and site-specific operational playbooks in alignment with Treasure Data standards.
• Stakeholder & Landlord Relations: Serve as the primary escalation point with property management/landlords and build strong working relationships with Executive, Legal, Finance, IT Security, IT Operations, and other business partners.
• Service Delivery & Customer Experience: Ensure requests are handled within department SLAs, at a high standard of customer service, and that issues/requests are effectively tracked and resolved through the facilities ticketing system.
• Space Planning & Utilization: Maintain accurate floor plans and seating assignments, and regularly review and report on global office utilization, partnering with stakeholders to drive onsite engagement.
• Business Unit Support: Effectively support and balance the facilities needs of multiple business units across regions.
• Onsite Events & Workplace Experience: Organize and support onsite events, meetings, and collaboration days, including coordination of lunch reservations and catered orders.
• Safety & Compliance: Responsible for site safety plans and participating in compliance audits related to facilities operations.

Benefits

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees