Global Events Ticketing Representative (Seasonal)

Major League Baseball • New York, NY

394d • $43,680 - $49,920 • Hybrid

About The Position

The Global Events Ticketing Representative is a seasonal role focused on assisting the Coordinator of Global Events in managing the MLB Season Ticket Program and Employee Ticket Program. This position requires a high level of customer service professionalism to support internal stakeholders with their ticketing inquiries and needs, while also managing inventory and providing administrative support for MLB's major events.

Requirements

• Bachelor's degree and a minimum of one to three years relevant work experience OR an equivalent combination of education and experience.
• Advanced proficiency in MS Office Suite & Google Workspace, particularly PowerPoint and spreadsheets.
• Professional demeanor, organized and detail-oriented.
• Analytical skills, demonstrated initiative, and the ability to exercise sound decision-making skills.
• Exceptional customer service attitude, comfortable working with all levels of management within the company.

Nice To Haves

• Experience with ticketing programs such as Archtics, ProVenue, or Ticketmaster are preferred, but not required.
• Flexibility to work irregular hours on game days and weekends during the season.

Responsibilities

• Provide the highest level of customer service to internal employees regarding all ticket-related questions for business and personal requests.
• Troubleshoot any issues that may arise during ticket fulfillment and delivery.
• Assist with the Employee Ticket Program and the Today's Tickets program.
• Assist with the fulfillment and distribution using the in-house Requestix ticket system and the Ballpark App.
• Provide administrative support to ticketing initiatives for jewel events operated by the Global Events Department.

Benefits

• Competitive hourly pay range of $21 - $24 per hour.
• Hybrid work environment with on-site training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree