Global Events Manager

Aircall•Seattle Office, WA

About The Position

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in Aircall is seeking a highly organised and strategic Global Events Manager to lead the planning, coordination, and execution of our major global event portfolio. This role is responsible for shaping and delivering a unified global events strategy that elevates Aircall’s brand presence, deepens partner engagement, and drives measurable commercial outcomes. The Global Events Manager will own the strategy and project management for Aircall’s flagship first- and third-party global events while building scalable, repeatable event playbooks that empower regional teams and partners to execute regional events with consistency and excellence. This is a highly cross-functional position requiring close collaboration with Regional Marketing, Partner Marketing, Brand, Product Marketing, Sales, Partnerships, and Customer Success teams. This is a role for a strategic thinker who loves turning vision into action — and who thrives on making big ideas happen.

Requirements

5+ years’ experience in event or field marketing , ideally within B2B SaaS or technology.
Proven track record managing large-scale global events across multiple regions.
Excellent project management and organisational skills , with the ability to balance strategic thinking and hands-on delivery.
Strong stakeholder management and collaboration skills, with experience working cross-functionally in a global environment.
Analytical mindset — confident in building reporting dashboards and interpreting ROI metrics.
Proficiency in tools such as HubSpot, Salesforce, Monday, Goldcast , Looker, etc.
Comfortable working across time zones and travelling up to 20% during key event periods.

Nice To Haves

Experience working with partner ecosystems (e.g. HubSpot, Salesforce, Zendesk, Monday.com ) a plus.

Responsibilities

Strategy & Planning Own Aircall’s first and third party global events strategy and calendar , aligning activities with company OKRs, brand goals, and ecosystem priorities.
Build and manage the overarching Global Event Playbook — defining the framework and standards for design, messaging, ROI measurement, and enablement for global first/third party and partner ecosystem events.
Partner closely with Regional Marketing , Partner Marketing , and Brand teams to ensure partner and customer storytelling are seamlessly woven into the narratives of flagship events.
Forecast event performance, pipeline impact, and budget allocation across first-, third-, and partner-led initiatives.
Collaborate with Marketing Operations to ensure consistent data tracking, streamlined follow-up processes, and reporting infrastructure.
Event Execution Lead the planning and full-cycle execution of all large-scale global (first, and third party) events (approx 4 per year)
Build and deliver a quarterly first-party virtual event playbook (“webinar-in-a-box”), executing the global version and enabling Regional Marketing Managers to localise and replicate it regionally.
Drive cross-functional alignment with Sales, Customer Success, and Partnerships to define engagement goals and activation strategies for global events.
Oversee all logistics, creative production, vendor relationships, and communications for global activations.
Support operational delivery for partner-facing events (e.g. quarterly partner live trainings), collaborating with Partner Marketing on setup, tech platforms, and comms.
Work cross-functionally with Content and Brand to ensure a rolling catalogue of global event formats is available and regularly updated, enabling regional marketers to deliver high-quality, localised activations from a centralised library of materials.
Reporting, Enablement & Communications Lead post event analysis and reporting for global activations, tracking event ROI, pipeline influence, and partner engagement and ensuring results and learnings are shared with stakeholders.
Deliver post mortem Performance Reports for Global Events , sharing insights, learnings,and recommendations for continuous improvement.
Create and distribute enablement materials — playbooks, guides, and templates — to standardise event delivery globally.
Partner with Product Marketing , Brand , and Sales Enablement to ensure event content aligns with commercial priorities.