Global Enterprise Sales Operations Analyst

Motorola Solutions•Chicago, IL

About The Position

The Global Enterprise Sales Operations team plays a vital role inside the Motorola Solutions Ecosystem, focusing on developing and implementing an impactful and effective seller experience including program, tools and processes. As a result, this enables sales to achieve their short and long-term objectives. The Global Enterprise Sales Operations Analyst is responsible for the overall efficiency and effectiveness of the sales team in terms of reporting and data analytics. They will work closely with sales leadership to support strategic planning and goal setting, assist with sales forecasting, and contribute to the development of sales strategies through data-driven insights. They will maintain the CRM system to ensure data accuracy, develop reports and dashboards to provide insights into sales performance, and identify opportunities for process improvements. Portions of this business will be global in nature and may require meetings outside of typical business hours.

Requirements

Bachelor's Degree with 3+ years of sales/sales operations/business operations OR 5+ years of sales/sales operations/business operations

Nice To Haves

5+ years experience in Sales Operations
Proficiency in Salesforce CRM and Tableau sales applications – report and dashboard creation, knowledge of sales cycle and territory management
Proficiency in Excel or Google Sheets at advanced level as well as fluency in Google (Gmail, Google Drive, etc.)
Experienced in Order and Revenue Forecasting models
Understanding of Microsoft Excel and Google Sheet PIVOT tables and basic functionality
Excellent written and verbal communication skills necessary to establish and maintain effective working relationships with senior management, sales team members, and the IT team
Ability to foster collaborative and effective working relationships to drive change and build consensus with cross-functional teams in the US and internationally
Analytical and judgment skills necessary to identify cause-and-effect relationships and present recommendations and be able to present complex data in simple understandable format
Effective time management, project management, and organizational skills with the ability to work with tight deadlines and changing priorities
Self-motivated and able to operate with limited direction in a fast-paced project-driven environment
Ability to work outside normal business hours in order to accommodate international time zones

Responsibilities

Drive the sales forecasting and quota setting processes for the Enterprise Strategic Account and Mobile Video sales organization
Providing support to the sales team in terms of data, reports, and insights to enhance their effectiveness
Analyzing sales data to identify trends, opportunities, and areas for improvement
Managing and maintaining salesforce to ensure accurate and up-to-date information
Identifying and implementing process improvements to streamline sales operations
Providing training to the sales team on tools, processes, and best practices
Tracking and reporting on key sales metrics, such as conversion rates, win/loss analysis, and pipeline management
Develop strategies and process improvement initiatives to enhance efficiency, quality and productivity as well as apply data cleansing techniques and develop new data acquisition methods
Manage ad hoc projects in order to enhance sales efficiency and effectiveness
Assist in sales compensation and commission calculations
Other duties as assigned