The Global End User Service Delivery Specialist oversees the successful planning, deployment, and execution of IT End User Services including Service Desk, Executive level support, Site Support, Security Administration, Mobile Devices and other end user IT Services. This role works to ensure IT service and support delivery and end-user satisfaction. The Global End User Service Delivery Specialist works with Service Providers or vendors providing IT End User services, for establishing processes and performance standards, and for ensuring that services provided, and vendor activities are executed in accordance with Olin service level agreements.