Global Education Program Manager

Phocas Software • Costa Mesa, CA

73d • Hybrid

About The Position

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it's interesting and super fun. It will test you and stretch you in ways you never expected. It's what our sales team love about the work. Because it gives meaning to their roles. The Education Manager is responsible for developing and delivering scalable learning programs that empower customers, partners, and internal teams to successfully understand, use, and advocate for Phocas solutions. This role designs engaging education journeys that support product adoption, technical proficiency, and solution value realization across all audiences.

Requirements

• 5+ years' experience in a learning & development, enablement, or technical training role
• Experience designing adult learning experiences across digital and live formats
• Strong instructional design skills (e.g., ADDIE, blended learning)
• Proficient with LMS tools, authoring software (e.g., Articulate, Rise), and video editing platforms
• Excellent communication and facilitation skills

Responsibilities

• Design and deliver educational content aligned to the Phocas customer lifecycle (onboarding, product training, certification)
• Collaborate closely with subject matter experts (SMEs) to translate their expertise into structured, scalable educational programs
• Foster a sense of community across the Phocas ecosystem by encouraging knowledge sharing, showcasing success stories, and creating spaces for ongoing learning and engagement
• Develop and maintain learning pathways for different audiences (e.g., Admins, End Users, Partners, Internal)
• Launch and manage the Phocas Certification and Badging Program
• Own content in the LMS (Learning Management System) and ensure quality, accuracy, and accessibility
• Collaborate with Product, Customer Success, and Marketing to create use case-driven training materials
• Coordinate and deliver live virtual sessions, in-person workshops, and self-serve eLearning
• Measure engagement, completion, and effectiveness of education programs; iterate based on feedback and data
• Train internal teams and partners to deliver consistent education experiences
• Support onboarding of new hires into technical/customer-facing roles

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees