Global Education Insights Manager, Global Engagement

Tiktok • New York, NY

83d

About The Position

The Global Education (GE) Team empowers the Global Monetization organization through impactful learning solutions in product enablement, sales enablement, and leadership development. By collaborating with key stakeholders, the team designs scalable learning strategies internally and externally that align with business goals, equipping teams with the knowledge and skills needed to thrive. Through innovative training delivery and data-driven insights, the GE team fosters a culture of continuous learning, driving growth and success in a dynamic global market. We are seeking a highly experienced and data-driven Insights Manager for Global Education dedicated to measurement and reporting within the internal training team and connecting the dots across cross-functional partners. This role will partner directly with global and regional leaders to build Quarterly Business Review (QBR) reports, align impact reporting with defined global program metrics, and ensure reporting fully integrates with our learning priorities. The ideal candidate will bring deep expertise in training analytics, with the ability to extract and consolidate insights from Learning Management Systems (LMS), CRM platforms, and other data sources to provide a clear, compelling narrative of program impact. This person will play a critical role in ensuring that our global training programs are data-driven, impactful, and aligned with strategic business goals.

Requirements

• Deep expertise in training analytics.
• Ability to extract and consolidate insights from Learning Management Systems (LMS), CRM platforms, and other data sources.
• Experience in building Quarterly Business Review (QBR) reports and aligning impact reporting with defined global program metrics.
• Strong analytical skills to conduct deep-dive analyses and identify effective training programs.

Responsibilities

• Serve as the global owner of impact reporting for all global education programs, including sales education, product training, leadership development, and help center performance.
• Partner closely with regional and global training leaders to align reporting frameworks with business priorities, ensuring that QBR reports reflect the impact of defined programs and strategic learning objectives.
• Design, develop, and maintain dashboards and reports that clearly communicate program effectiveness, ROI, and progress toward business outcomes.
• Develop and execute ROI models to translate educational outcomes (e.g., increased product adoption, reduced support tickets, higher win rates) into quantifiable monetary value.
• Conduct deep-dive analyses to identify which training programs are most effective, which customer segments benefit most from education, and where new learning interventions could drive the greatest business impact.
• Consolidate and analyze large data sets across multiple sources (CRM, LMS, and others) to provide accurate, actionable insights for leadership decision-making.
• Present insights and recommendations to senior stakeholders, ensuring clarity and alignment with global learning and enablement strategies.
• Continuously improve data collection and reporting processes, focusing on accuracy, scalability, and efficiency.
• Collaborate with global training and enablement teams to innovate in measuring training outcomes and embedding impact reporting as a core element of all programs.
• Act as a trusted advisor to leaders by proactively surfacing trends, risks, and opportunities from training data.

What This Job Offers

• Career Level: Senior
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees