Global Director, Professional Services
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About The Position
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It's slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month. Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers. Join us on our mission to redefine customer service and make internet business personal. We're looking for a visionary Global Director to lead and scale our Professional Services organization. Reporting to the VP of Solutions and Success, you'll collaborate with the global Customer Solutions leadership team—encompassing Sales Engineering, Professional Services, and Customer Success—to shape the future of how we deliver value to our customers. In this high-impact role, you will build, lead, and develop a team of top-performing professionals, including individual contributors and a senior manager, across multiple regions. Partnering closely with Sales and cross-functional leaders, you will design and execute strategies that drive customer success, adoption, and long-term growth. As a key member of the global Sales, Solutions, and Customer Success leadership team, you'll play a pivotal role in achieving our ambitious goals. You will champion customer excellence, ensuring our Professional Services team is equipped with deep expertise in customer service, AI agents, and delivery best practices. Your leadership will be critical in empowering customers to unlock value, scale their success, and deepen their partnership with us.
