Global Director, Customer Success Scaled and Strategic Programs
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About The Position
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It's slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month. Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers. Join us on our mission to redefine customer service and make internet business personal. We are seeking a Global Director to lead our Scaled Success and Strategic Programs organization. In this role, you will report directly to the VP, Solutions and Success, partnering closely with the global Customer Solutions leadership team (Sales Engineering, Professional Services, and Customer Success). You will lead a Senior Manager of Scaled CSM and build out various functions such as Voice of Customer and Digital Success as aligned to your vision. This role will partner with Sales and cross-functional leaders to develop and execute strategies that drive the success of our customers. You will be a part of the broader global Sales, Solutions, and Customer Success leadership team.
