Global Customer Success, Broker Representative

Stubhub • Atlanta, GA

158d • $18 - $18

About The Position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating. As a Customer Success Representative at StubHub, you will be our valued customers' first point of contact, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will be able to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.

Requirements

• Proven experience in customer service or a related role (1+ years preferred)
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to type a minimum of 23 words per minute.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working in a performance-driven culture is a plus.
• Proficiency in the English language required; additional language proficiencies preferred.
• Certification in customer service or relevant training programs is desirable.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
• Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
• Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with cross-functional teams to improve processes and optimize the customer experience.
• Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.

Benefits

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed