Global Customer Service Representative

Blue Diamond Growers • Sacramento, CA

14d • Onsite

About The Position

Provides exceptional customer service by building relationships with customers, both internal and external, while managing order execution for domestic and export accounts for BDG. Strives to ensure on-time and in-full shipments, timely contract completion, regulation compliance, and superior customer satisfaction.

Requirements

• Bachelor's Degree in business administration or agribusiness.
• 3 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience.
• Exemplary communication skills – able to quickly build rapport with different personalities in person, via writing, and/or telephone.
• Strong organizational, time management, critical thinking, and problem-solving skills.
• Works well under pressure and with minimal supervision.
• Expert ability to anticipate and respond in challenging situations.
• Well organized, detail oriented, ability to prioritize workload.
• Customer-centric mindset, with a deep understanding of customer needs.
• Strong written and verbal communication skills.
• Total minimum number of years of experience required in lieu of degree 6 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience.

Nice To Haves

• Bachelor's Degree in business administration or agribusiness.
• Contract order management experience
• Export knowledge and experience
• Experience working in an ERP system, preferably SAP
• Experience working with agricultural products and food safety regulations
• Knowledge of transportation/logistics procedures, including air, ground and ocean shipments.
• Experience in cloud operations.

Responsibilities

• Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets.
• Maintains and builds positive partnerships between BDG and customers/brokers.
• Manages order execution against forecasted volume and/or customer contracts, in accordance with Blue Diamond Growers (BDG) policies.
• Participates as a key team member on projects to achieve department objectives.
• Enters and executes orders, returns, debits, and credits into an SAP processing system.
• Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms.
• Schedules export and domestic transportation service with customers, freight forwarders and outside carriers, where applicable.
• Ensures accurate invoicing of product shipped, including correct payment of broker commissions.
• Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer.
• Provides reporting and analytics based on customer data, identifies trends and draws insights to improve customer support and operational efficiencies.
• Troubleshoots and resolves customer problems and suggests solutions for common issues.
• Ensures compliance with customer, governmental and food safety regulations.
• Partners with Quality Assurance department to support complaint investigation.
• Arranges returns and replacement product as appropriate.
• Maintains accurate customer records and ensures documentation of essential information.
• Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution, engaging cross-functional team members, as needed.
• Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth.

Benefits

• In addition to working at the world’s largest, state-of-the-art almond manufacturer, we offer a safe and collaborative team environment, with numerous opportunities for free training and career advancement.
• Check out the BDG Benefits, Health & Wellness Guide HERE .
• In addition to a robust benefits package, we offer an employee wellness and fitness program, in which a majority of our workforce currently participates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level