Global Customer Operations Director, Data Center Solutions

Johnson Controls • Glendale, AZ

11d

About The Position

Reporting to the Executive Director, Service and Parts Operations, Global Data Center Solutions, the Global Customer Operations Director is a business partner and critical driver of execution across the Global Data Center Solutions (GDCS) service and parts operations teams. This leader owns oversight and the operating rhythms of workstream teams and works with workstream leaders to ensure timely completion of strategic initiatives. The Global Customer Operations Director must be comfortable holding other leaders accountable with effective communication and must also be able to provide executive updates on complex topics related to the overall Global Service & Parts Operations within GDCS. The role demands a high level of cross-functional coordination, strategic alignment, and performance tracking to support business growth and operational excellence across the Global Data Center Solutions (GDCS) organization. The Global Customer Operations Director has accountability and is a leader in supporting the organization’s culture and success while scaling the Service & Parts strategy globally. This will be achieved by fostering collaborative relationships with key stakeholders both within JCI (e.g., Region Operations teams, Commercial data center team) as well as with Vice president and senior level customer counterparts. Understanding our customer’s needs and incorporating them into our processes will be an important capability. As a leader in the Global Data Center Solutions organization, this person will have the opportunity to work closely with senior leaders across the portfolio to align efficient process rigor with Strategy, Technology, and Implementation. The Global Customer Operations Director is a unique opportunity for a high-performing candidate to share in the creation of sustainable value generation across Johnson Controls. This global leader will lead and manage a portfolio of initiatives to enable data center service and parts business growth, innovation and operational improvement within Johnson Controls. On a daily basis, the Global Customer Operations Director will interact with a broad range of functional and business partners to lead and implement initiatives driving transformational change. Work involved understanding critical strategic items and translating them to operations globally.

Requirements

• BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience
• Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change
• Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations
• Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise
• Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders
• Demonstrated organizational skills, including project planning, project management and team building
• Ability to engage globally, understand and work effectively in a culturally diverse organization
• Ability to operate in a matrix organization and manage team members by influence
• Ability to think strategically and adapt quickly to new environment and demands
• Enjoy collaborating, building skills, and succeeding in a fast-paced environment
• Candidate must be well organized and capable of managing numerous competing priorities

Nice To Haves

• Master’s Degree (or equivalent) in relevant subject area
• Comfortable making decisions with incomplete information and navigating ambiguity and uncertainty
• Worked with, or within, key corporate functions such as transformation, operations in a large corporation.
• Willing to challenge others and be challenged
• Experience with a wide variety of structured problem-solving processes and reporting tools
• Experience of collaboration tools and digital platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees