Global Customer Data, Senior Manager

nVent•St Louis, MN

1d•Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Drive enterprise-wide customer data excellence and governance as the strategic owner of our most critical business asset. We're seeking an exceptional leader to transform of how our organization manages, governs, and derives value from customer data across all business functions. This role combines deep business acumen with technical expertise to ensure our customer data serves as a competitive advantage while meeting the highest standards of quality, security, and compliance. You'll be the subject matter expert and change agent for the customer data domains, hierarchies & relationships, legal names, tax information, segmentation, and master data management. Working at the intersection of business strategy and data governance, you'll challenge existing processes, influence organizational direction, and establish the standards that enable data-driven decision making across our global operations. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Strategic Data Domain Leadership Champion, Own, and Govern the complete customer data domain including hierarchies, entity structures, segmentation, and relationship mapping across all enterprise systems, enable data as a product Establish enterprise-wide customer data standards and drive continuous improvement in data quality, accessibility, and business value through proactive issue resolution Apply systems thinking to understand and optimize the end-to-end flow of data across platforms, domains, and business processes Lead cross-functional project & governance initiatives as the primary authority for customer data decisions, policy development, and strategic direction Master Data Management Excellence Collaborate with MDM teams to define golden customer records, data quality rules, survivorship logic, and system integrations Manage customer data enhancement backlog including quality improvements, process optimizations, and integration requirements Coordinate with Data Stewards on customer onboarding and validation processes, business definitions, lineage documentation, and system mappings Data Quality & Analytics Establish comprehensive data quality standards and monitor KPIs for accuracy, completeness, consistency, and timeliness Conduct SQL-based analysis and own RCA for data quality issues, validate business rules, and support data-driven decision making Maintain enterprise data catalog ensuring customer data definitions, lineage, and security classifications remain current Business Partnership & Communication Serve as primary liaison between business segments, sales, marketing, privacy, legal, and technical teams for all customer data requirements and regulatory compliance Partner with stakeholders on change management for customer data processes supporting digital transformation initiatives Communicate standards and issues to stakeholders through regular reporting and governance council participation Review business requirements and coordinate user training to ensure alignment with GDPR, privacy regulations, and industry standards Risk Management & Compliance Ensure customer data practices comply with all applicable privacy laws, financial regulations, and industry standards Manage data security classifications and access controls while leading incident response for quality issues, breaches, or compliance violations Maintain comprehensive audit trails and documentation supporting regulatory compliance and internal governance requirements

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
7+ years of progressive experience in data management, business analysis, or related roles with increasing responsibility
5+ years of direct experience with customer data, master data management, or data governance in enterprise environments
Proven track record of leading cross-functional initiatives and driving organizational change
Advanced SQL proficiency for data analysis and quality validation
Experience with Master Data Management platforms such as Informatica MDM or similar enterprise solutions
Proficiency with data governance tools including data catalogs, lineage tools, and quality management platforms
Understanding of cloud data warehouses (Snowflake, AWS, Azure) and database systems with ability to work effectively with technical teams
Deep customer data domain expertise including B2B hierarchies, legal entities, tax structures, and segmentation strategies
Exceptional communication abilities to translate technical concepts for business stakeholders and influence cross-functional teams
Proven change management and collaboration skills with experience driving data governance initiatives across business units
Strong analytical problem-solving with track record of data-driven decision making and strategic recommendations
Manufacturing or B2B industry experience with complex customer relationships, supply chain partnerships, and regulatory compliance
ERP systems knowledge (SAP, Oracle, Infor) and customer master data integration processes
Regulatory compliance familiarity including privacy laws, financial regulations, and industry-specific data requirements

Nice To Haves

Master's degree in Data Management, Information Systems, Business Administration, or related field
Professional certifications from the Data Management Institute (DAMA), Certified Data Management Professionals (CDMP), Data Governance & Stewardship Processional (DGSP), or equivalent data governance/privacy credentials
Technology certifications in Informatica, Snowflake, or major ERP platforms

Responsibilities

Champion, Own, and Govern the complete customer data domain including hierarchies, entity structures, segmentation, and relationship mapping across all enterprise systems, enable data as a product
Establish enterprise-wide customer data standards and drive continuous improvement in data quality, accessibility, and business value through proactive issue resolution
Apply systems thinking to understand and optimize the end-to-end flow of data across platforms, domains, and business processes
Lead cross-functional project & governance initiatives as the primary authority for customer data decisions, policy development, and strategic direction
Collaborate with MDM teams to define golden customer records, data quality rules, survivorship logic, and system integrations
Manage customer data enhancement backlog including quality improvements, process optimizations, and integration requirements
Coordinate with Data Stewards on customer onboarding and validation processes, business definitions, lineage documentation, and system mappings
Establish comprehensive data quality standards and monitor KPIs for accuracy, completeness, consistency, and timeliness
Conduct SQL-based analysis and own RCA for data quality issues, validate business rules, and support data-driven decision making
Maintain enterprise data catalog ensuring customer data definitions, lineage, and security classifications remain current
Serve as primary liaison between business segments, sales, marketing, privacy, legal, and technical teams for all customer data requirements and regulatory compliance
Partner with stakeholders on change management for customer data processes supporting digital transformation initiatives
Communicate standards and issues to stakeholders through regular reporting and governance council participation
Review business requirements and coordinate user training to ensure alignment with GDPR, privacy regulations, and industry standards
Ensure customer data practices comply with all applicable privacy laws, financial regulations, and industry standards
Manage data security classifications and access controls while leading incident response for quality issues, breaches, or compliance violations
Maintain comprehensive audit trails and documentation supporting regulatory compliance and internal governance requirements

Benefits

Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

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