Global Customer Chargeback Specialist

Sazerac Company•Louisville, KY

14d

About The Position

The Global Customer Chargeback Specialist is responsible for managing and resolving chargeback disputes and discrepancies related to customer accounts for all global business units. This includes monitoring and ensuring accurate invoice payments specifically aligned to customer chargeback invoices. The role collaborates closely with commercial finance and global sales to support the strategic build and execution of the global discounts plan, ensuring financial accuracy and operational efficiency. Use PDS to enhance performance within the company through evaluation, planning, and goal execution. Strive to constantly develop oneself as a valuable asset through personal and professional growth and attention to the position's outcomes. Support identification of process improvements within sales, shared services, pricing team and other functional groups to positively impact KPIs such as payment to terms and elimination of payments on invalid charges Responsible for reconciliation of all pricing/data sources (VIP, PSM, RM) are reflecting accurate data. Where applicable, ensure the appropriate corrections are completely in a timely manner. Support Sales and Pricing execution team by identifying discrepancies between planned prices and support rates and actualized prices and rates; suggest price structure modifications accordingly to optimize Sazerac margin. Responsible for supporting external (distributor) and internal (sales, commercial finance, and accounts payable) customers in an approachable, timely, and accurate manner. Support identification of process and/or system enhancements to improve efficiency related to chargeback reconciliation, payment, or pricing processes/support Partner with accounting to ensure accuracy of coding and Discount / AMP expense recognition in line with global chart of accounts, brand accuracy and BU structure alignment Track and review chargebacks to ensure alignment with Commercial Finance checkbook tool and budget management process. Utilize CDS system to identify training needs and design development curriculum, programs and content for the purpose of preparing for career opportunities within the company. Provide feedback to manager regarding on-the-job learning opportunities Utilize PPT as a task/project management tool where and when appropriate. Use PPT to accelerate progress on projects, identify / keep in contact with team members and make sure all projects are up to date.

Requirements

Ability to communicate with all levels of an org
Demonstrate the ability to work as a team as well as self-directed
Ability to quickly learn new systems/processes
Strong planning and organizational skills
Strong analytical and technical skills
Ability to manage multiple projects at one time
Bachelor degree in Business, Economics, Finance, or a related field.
2 years experience in a fast paced environment
2 years Business experience, at least

Responsibilities

Managing and resolving chargeback disputes and discrepancies related to customer accounts for all global business units.
Monitoring and ensuring accurate invoice payments specifically aligned to customer chargeback invoices.
Collaborating closely with commercial finance and global sales to support the strategic build and execution of the global discounts plan, ensuring financial accuracy and operational efficiency.
Using PDS to enhance performance within the company through evaluation, planning, and goal execution.
Supporting identification of process improvements within sales, shared services, pricing team and other functional groups to positively impact KPIs such as payment to terms and elimination of payments on invalid charges
Responsible for reconciliation of all pricing/data sources (VIP, PSM, RM) are reflecting accurate data.
Supporting Sales and Pricing execution team by identifying discrepancies between planned prices and support rates and actualized prices and rates; suggest price structure modifications accordingly to optimize Sazerac margin.
Supporting external (distributor) and internal (sales, commercial finance, and accounts payable) customers in an approachable, timely, and accurate manner.
Supporting identification of process and/or system enhancements to improve efficiency related to chargeback reconciliation, payment, or pricing processes/support
Partnering with accounting to ensure accuracy of coding and Discount / AMP expense recognition in line with global chart of accounts, brand accuracy and BU structure alignment
Tracking and reviewing chargebacks to ensure alignment with Commercial Finance checkbook tool and budget management process.
Utilizing CDS system to identify training needs and design development curriculum, programs and content for the purpose of preparing for career opportunities within the company.
Providing feedback to manager regarding on-the-job learning opportunities
Utilizing PPT as a task/project management tool where and when appropriate.