Global Critical Infrastructure Program Lead

Digital Realty•Ashburn, VA

2d•Hybrid

About The Position

The Global Critical Infrastructure Program Lead is a leadership role responsible for developing, governing, and executing global programs that ensure consistent, efficient, and reliable management of critical infrastructure across the company’s data center portfolio. This role oversees global strategy and standardization for global Critical Asset Management, Space Management, and all associated naming conventions, policies, playbooks, and documentation frameworks. The leader will partner closely with global and regional operations, engineering, and technical leadership teams to align practices, drive operational excellence, and advance enterprise-wide maturity in infrastructure and data management.

Requirements

10+ years of experience in data center operations, critical facilities management, or relevant engineering disciplines.
Demonstrated expertise in energy efficiency programs, critical infrastructure management, and/or space management supporting mission‑critical environments.
Strong technical understanding of electrical, mechanical, and facility systems in data center environments.
Proven experience developing global standards, policies, or playbooks for multi-site technical operations.
Excellent communication and collaboration skills, with the ability to influence across global and regional teams.
Experience managing distributed teams and driving alignment across geographically diverse organizations.

Nice To Haves

Bachelor’s or Master's degree in Engineering, Facilities Management, Technical Operations, or a related field.
Experience with CMMS, DCIM, asset management, or capacity planning tools.
Background in developing enterprise documentation and data governance standards.
Lean, Six Sigma, or similar process improvement certifications.
Experience in sustainability or energy optimization programs within mission-critical environments.

Responsibilities

Lead the global strategy, governance, and execution for Critical Infrastructure Management, including data governance for electrical, mechanical, and other critical infrastructure systems
Support Space Management, with a strong focus on: Mapping and associating critical infrastructure equipment to the specific white spaces they support; Documenting customer associations and dependencies for all associated equipment; Ensuring accurate relationships between equipment and customer spaces across the global portfolio
Establish partnerships with regional leads for these programs across all regions.
Develop and maintain global standards and reporting, including: Naming conventions for critical assets and supporting systems; Critical asset data accuracy and governance policies; KPI's and SLA's associated with these workstreams
Author, maintain, and govern playbooks, operational protocols, and all technical documentation required for standardized global execution.
Partner with global and regional operations, engineering, and facilities leadership to ensure: Shared standards, consistent data models, and aligned terminology; Uniform execution and compliance across the global data center portfolio; Cross-regional adoption of improvements, best practices, and process enhancements
Act as the central point of coordination for global critical infrastructure management alignment.
Define and track KPIs related to critical asset data quality and space utilization.
Lead global reviews and internal audits to ensure compliance with standards, documentation quality, and data accuracy expectations.
Identify optimization opportunities to increase reliability, sustainability, utilization efficiency, and operational effectiveness.
Establish global processes for capturing lessons learned, implementing process corrections, and driving iterative improvements.
Lead and mentor a globally distributed team responsible for supporting and executing all related workstreams.
Build capability and develop long-term roadmaps for the global infrastructure management organization.