Global Content and Knowledge Manager - Sales Enablement

LHH (Global)

118d • $97,000 - $97,000

About The Position

This role is accountable for managing and optimizing knowledge and sales content across the entire sales lifecycle. This includes the curation, management and evolution of content, covering all parts of LHH, partnering with the wider Go-to-market team, marketing, sales and subject matter experts. The role is a ‘thought leader’ regarding sales content strategy, taxonomy, quality and innovation including use of technology in production and curation of content. The role is responsible for managing a small team of content and knowledge specialists.

Requirements

• Minimum 5 years’ recent experience in relevant content role within a bid or sales/sales enablement team.
• Content creation track record within B2B environment that is primarily focused on commercial industries (preferably Professional or Business Services).
• Experience in the management of a sales content tech-stack and how to maximize its usage and effectiveness.
• Expert at both written and visual content.
• Experience in introduction of new technologies to support content creation or management.
• Excellent verbal and written communication skills.
• Personal passion for content.
• Experience of using PPT effectively in producing sales materials.
• Advance level capabilities in the use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech.

Nice To Haves

• Ability to work independently, problem solve and be self-motivated.
• Excellent networking, collaboration, and project management skills within a complex international organization.
• Capable of engaging a wide range of subject matter experts, including senior functional heads/leaders to achieve content goals.
• Analytical skills, being able to interpret relevant data and use it effectively within content and for planning content approaches.
• Ability to balance the need for both visible results and foundational/long-term needs.
• Ability to navigate, adapt and succeed in ambiguity.

Responsibilities

• Develop, maintain and update a repository of knowledge and content assets, including documents, articles, and best practices.
• Partner with internal cross functional teams to ensure the right content is available and refreshed in line with the required cadence and that relevancy is tested; sunsetting where appropriate.
• Ensure that taxonomy(s) support content categorization in line with business needs.
• Be the expert and point of contact for LHH/TAG for the LHH content tech stack (Loopio and Seismic).
• Develop best practices and training for the Sales Enablement & OMT functions in use of technologies including new methods with AI.
• Define and uphold quality standards for all sales content, ensuring consistency, accuracy, and alignment with brand governance.
• Partner with key stakeholders to implement QA processes that continually raise the standard of content used across the sales cycle.
• Act as ambassador to the wider sales organization for the use of available content through appropriate channels.
• Monitor sales materials & content usage across all tech stacks; gather feedback and use insights to make recommendations for improvements.
• Lead the content function including the management of two specialists.

Benefits

• Medical, dental, vision, term life and AD&D insurance.
• Short-term and long-term disability.
• Additional voluntary benefits.
• Commuter benefits.
• Wellness plans.
• 401k plan or a non-qualified deferred compensation plan.
• Personal Time Off (PTO) on an accrual basis per year.
• Paid Holidays.
• Up to 6 weeks of Paid Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees