Global Community Specialist
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About The Position
At Gen, our social communities are where our brands and our customers truly meet. We're looking for a Community Specialist to help bring that relationship to life-responding with empathy, sparking engagement, and creating brand advocacy. In this global role, you'll support the family of consumer brands at Gen across social platforms, review sites and other digital touchpoints. You'll play a critical role in helping us listen, learn, and respond to our community with authenticity and strategic clarity. You'll put customers first, aim to resolve their issues, and constantly take the pulse of our community. You understand how a strong community response strategy can drive happy customers, build loyalty and ultimately grow the business. This role sits within the Social team and reports to the Head of Social, working closely with content creators, advocacy leads, our customer service, and agency partners. It's ideal for someone who's equal parts empathetic listener, fast responder, strategic thinker, and digital native.
