Global Communications Administrator- Hybrid, Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

2d•Hybrid

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers. Job Summary: In this role, you'll play a pivotal part in supporting Tokio Marine Group’s global communication strategy through administering Tokio Marine’s new global intranet. This role will report to the Communications and Enterprise Leadership Manager and will support the company’s internal branding efforts across our global workforce (over 30,000 employees worldwide). The role will focus on global internal communications, and you'll collaborate with cross-functional teams in the U.S., Europe, Japan and more, to ensure our messaging resonates effectively with our diverse employee audience.

Requirements

Bachelor's degree required, preferred in Communications, English, Journalism, or related field
2-5 years of experience in communications and intranet site administration, preferably within the insurance or financial services industry. Relevant internship experience welcome
E xperience with Tokio Marine processes and systems preferred
SharePoint site or comparable Intranet platform administration is required
Ability to work on a fast-paced business team, including working outside of regular business hours
Experience with analytics interpreting data that drives business results/needs
Exceptional writing and editing skills, with the ability to tailor messages for different audiences and platforms
Ability to multi-task, problem-solve, and manage multiple priorities and deadlines effectively
Proficiency in digital communication tools and platforms, Canva or Adobe Suite is a plus
Excellent interpersonal and teamwork skills, with the ability to collaborate effectively across different functions, regions and cultures

Nice To Haves

SharePoint certification or equivalent experience/skills is a plus

Responsibilities

Operationalize and execute the strategy for the new Tokio Marine global intranet site.
Ensures content is accurate and aligns with global business goals and internal communication priorities
Support governance and compliance standards for the Intranet by creating standard operating procedures and ensuring established standards and best practices are followed
Oversee editorial process for the Intranet including content review, and sourcing global stories that highlight the culture and mission of our global organization
Manage Intranet content and event calendar to ensure content is refreshed periodically
Act as a site administrator for onboarding new Group Companies to the Intranet, as well as content management for the site as it is continuously refreshed, updated, and expanded
Measure and analyze the effectiveness of communication campaigns, using data insights to optimize future initiatives.
Develop executive summaries based on results
Support other communications projects as requested
Other duties as assigned