Global Client Services Supervisor

Konica Minolta • Phoenix, AZ

110d

About The Position

Konica Minolta currently has an exciting opportunity for a Global Client Service Supervisor! The role involves coaching, mentoring, motivating, and developing direct reports in performing their job responsibilities. The supervisor will assess work and provide meaningful feedback while ensuring that policies and procedures are followed to foster a high-performance team and department.

Requirements

• High school or equivalent, BS or BA preferred
• 3-4 years in people management and industry area knowledge
• Excellent verbal and written communication skills
• Knowledge of systems and applications used to support a call center environment
• Good customer service and interpersonal skills
• Excellent time management skills
• Basic troubleshooting skills
• Ability to problem solve with minimal assistance
• Computer skills- Microsoft Office, Word, Excel, PowerPoint
• Detail Oriented
• Ability to work in a fast paced environment
• Occasional travel as requested

Responsibilities

• Foster a high performance environment where staff can excel and provide our customers with an outstanding experience
• Create and apply action plans to improve performance and monitor to resolution including corrective action if necessary
• Monitor performance statistics for individuals and identify areas of opportunity
• Participate in Quality Assurance calibration sessions and staff quality reviews
• Assist staff with questions or concerns; show genuine support and recognition of good performance
• Review and monitor attendance; time sheet review and approval
• Engage with manager to discuss team progress and/or concerns
• Write and conduct approved performance appraisals; conduct mentoring sessions with staff to discuss job performance
• Handle escalated calls from internal/external customers researching and resolving the escalated issues
• Work with hiring manager to interview potential candidates; ensure proper coverage for business needs
• Participate in learning opportunities and stay current on internal and external certifications
• Complete projects and tasks as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees