Global Client Operations, Managing Director

State Street • Quincy, MA

81d • $170,000 - $252,500

About The Position

We are seeking a dynamic and strategic Managing Director to lead our global Client Operations function. This executive will be responsible for overseeing the end-to-end operational delivery of nuanced services to institutional clients, ensuring excellence in execution, client satisfaction, and operational resilience. The ideal candidate will bring deep industry expertise, a strong track record of leadership, and a passion for driving transformation in a complex, fast-paced environment. The position requires a client-centric approach, strategic development for unpacking tasks across Global Delivery, and bespoke service delivery, while managing the transition of over 8500 tasks from Customer Services to Global Delivery without any drops in client coverage and service.

Requirements

• Bachelor's degree in Finance, Business, or related field; MBA or advanced degree preferred.
• 15+ years of experience in financial services, with at least 5 years in a senior operations leadership role.
• Deep understanding of institutional client operations, custody, fund administration, and/or capital markets.
• Proven ability to lead large, global teams and manage complex operational environments.
• Strong knowledge of regulatory frameworks and risk management practices.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Demonstrated success in driving operational transformation and technology adoption.

Responsibilities

• Lead and manage global client operations teams across multiple regions (North America, EMEA, APAC).
• Oversee daily operational activities for nuanced client activities including trade settlement, cash management, corporate actions, accounting postings, inquiry management (external and internal), and client reporting.
• Develop a strategic plan for the allocation and relocation of specific tasks that align to different Global Delivery teams, ensuring effective collaboration throughout the process.
• Ensure operational processes meet regulatory, risk, and compliance standards.
• Drive continuous improvement and automation initiatives to enhance efficiency, scalability, and client experience.
• Partner with Technology, Product, and Client Service teams to deliver strategic initiatives and platform enhancements.
• Serve as a senior escalation point, adeptly resolving complex client issues with precision and timeliness.
• Develop and execute a global operations strategy aligned with business goals and client needs.
• Foster a high-performance culture through strong leadership, talent development, and employee engagement.
• Represent the firm with distinction in industry forums, forging strong relationships with key clients and stakeholders, and reinforcing the firm's reputation as a leader in the industry.

Benefits

• 401K with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards
• Eligibility for certain tax advantaged savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees