Global Client Operations Director
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About The Position
We are growing fast and our customer relationships are moving to the next level. We are redesigning how we support and work with our largest customers. We are looking for a Global Client Operations Director who will be key in driving day to day operational excellence across our key customer base. Working with the Global Strategic Account team to deliver clear onboarding, ramp up plans, ensure our ways of working are fast and agile and aligned to customer needs and we are drawing in the right expertise across the business to deliver. You will be expected to be on the top of day-to-day delivery of the agreed testing plan and onboarding plan and supporting in client development plans. You will have a team of 2-3 SMEs to support you. You will ensure the process run smoothly, the teams are following the guidelines and ways of working, test plans go live on time, use cases are developed, reporting is produced timely, errors addressed quickly, and action plans put in place.
