Global Client Manager

HSBC • New York, NY

11h

About The Position

The overall objective of the Global Client Manager role is to facilitate and own the delivery of the end-to-end onboarding journey for the Institutional Client Group (ICG) Priority Client base, across the global Client Management network. Acting as a global single point of escalation both internally and externally, orchestrating client outreach, coordinating KYC New to Bank and all related onboarding function for ICG client sectors.
As our Global Client Manager you will:
Manage our highest value clients in a client-facing capacity, where professionalism, client focus, and a strong understanding of Policy and GBM (Global Banking Markets) products are essential
Operate with a strong leadership and commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service delivery with a view to enhance our client’s experience, in a controlled and risk focused environment
Thrive in an environment with substantial leadership potential, where a track record in managing is especially beneficial, as there is strong potential for team leadership in this role
Maintain a thorough understanding of, and adherence to, local and global compliance requirements, which are critical to the success of the role
Demonstrate integrity and consistently uphold HSBC’s Business Principles and Values while delivering business objectives

Requirements

• Have advanced knowledge of Global Markets products, including the legal agreements and regulations that govern trading in such products
• Manage a varied workload, prioritise effectively, and execute seamlessly under pressure
• Able to build excellent working relationships across all Business units
• Excellent influencing, negotiating and interpersonal skills to all levels
• be a self-starter, able to identify activities required to meet the needs of the business unit
• Ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (eg. product or functional partners in different geographies)
• High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model
• Developed management skills, with experience in team building and managing a wide range of projects
• Experience in managing operational risks through close monitoring and continuous improvement

Responsibilities

• Manage our highest value clients in a client-facing capacity
• Operate with a strong leadership and commercial focus ensuring tight alignment to the objectives of the business
• Maintain a thorough understanding of, and adherence to, local and global compliance requirements
• Demonstrate integrity and consistently uphold HSBC’s Business Principles and Values while delivering business objectives

Benefits

• tailored professional development opportunities
• competitive pay and benefits package including a robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed