Global Client Lead

Weisscomm Group • New York, NY

294d • $280,000 - $300,000 • Hybrid

About The Position

Working at Real Chemistry and in the healthcare industry isn't just a job for us. We got into this field for different reasons, but we all stay for the same reason - to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas. Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for human collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can't do it alone - you in? Real Chemistry is looking for a Global Client Lead to join our growing team! Real Chemistry is seeking a seasoned executive to join our growing Client Experience and Growth team as a Global Client Lead (GCL), serving as a dedicated senior point person for a few of our largest clients. Serving as a senior executive level trusted advisor and counsel to our clients and teams, the Global Client Leader is a value-add to our clients and was born out of the opportunity to improve the value of Real Chemistry to our clients' business, and the need for a more integrated, efficient, and high-touch experience for our clients and our internal teams. With a focus on delivering exceptional, tailored experiences for our clients, these individuals ensure seamless integration across Real Chemistry services and alignment with our client's business objectives -- proactively identifying opportunities, addressing challenges, and preventing any gaps in service. Ultimately, this personalized approach strengthens partnerships and maximizes client value, while ensuring that Real Chemistry maintains its reputation as a trusted partner in the healthcare space, delivering impactful results for clients worldwide.

Requirements

• Minimum 15 years of experience in the pharmaceutical or healthcare industry, with a focus on innovative, technology-driven solutions.
• Proven track record in client relationship management, ideally overseeing portfolios exceeding $50 million.
• Expertise in global pharmaceutical advertising and communications, with the ability to navigate and influence complex client environments.
• Strong business acumen, capable of understanding the broader client business landscape and identifying opportunities for Real Chemistry.
• Exceptional interpersonal skills, with a high emotional intelligence (EQ) and a passion for cultivating high-performance teams and cultures.
• Willingness to travel regularly to meet client and corporate priorities.
• Successfully navigate within a matrix organization, demonstrating the ability to both lead strategic initiatives ('on the business') and engage directly with teams to drive execution ('in the business').

Responsibilities

• Serve as the primary point of contact for our largest clients, ensuring seamless integration of our global operating model across North America, Europe, and Asia-Pacific.
• Develop and nurture senior-level client relationships, being a trusted advisor and strategic partner by deeply understanding business dynamics and market competition within the industry and specific to the client.
• Lead a global team with a vision for collaboration, accountability, and excellence, ensuring alignment with client goals and Real Chemistry's strategic objectives.
• Drive business growth through the proactive identification of opportunities, facilitating Real Chemistry's inclusion in RFX activities and converting these into successful engagements.
• Conduct regular strategic growth planning, identifying new business opportunities and ensuring alignment with client needs and market trends.
• Oversee procurement relationships in collaboration with finance partners to ensure smooth operational and financial management.
• Strong understanding of the communications/PR, medical and advertising spaces to create growth opportunities and establish senior level relationships.

Benefits

• Comprehensive benefit program including options for medical, dental, and vision plans.
• Generous 401k match.
• Flexible PTO.
• Entitlement to a five-week sabbatical program after 5 years of service.
• Student loan debt contributions.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.
• Access to enhanced fertility support and family support programs.
• Expanded paid leave for new parents including personalized coaching support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services