Global Citrix CSP Product Manager

Arrow Electronics

385d • $116,900 - $175,450 • Remote

About The Position

The Global Citrix CSP Product Manager will play a crucial role in understanding customer usage and driving product development for the Citrix Service Provider program. This position focuses on customer satisfaction and product innovation, supporting both North America and EMEA regions.

Requirements

• Bachelor's degree (MBA or advanced degree is a plus).
• Minimum of 5 years of experience in product management within the technology or software industry.
• Strong understanding of Citrix CSP program and related technologies.
• Proven track record of managing the entire product lifecycle from concept to launch.
• Exceptional analytical, organizational, and problem-solving skills.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
• Strong customer orientation and a passion for delivering outstanding customer experiences.
• Ability to work effectively in a fast-paced, collaborative environment.
• Ability to work across time zones (NA & EMEA).

Responsibilities

• Conduct in-depth analysis of customer usage data to identify patterns, trends, and areas for improvement.
• Gather feedback directly from customers to understand their needs, pain points, and desired features.
• Develop and maintain detailed customer personas and journey maps to better inform product development.
• Collaborate with cross-functional teams including engineering, sales, and marketing to define product roadmaps and ensure alignment with customer needs.
• Prioritize features and improvements based on customer feedback, market trends, and business objectives.
• Create detailed product specifications and requirements documents to guide the development process.
• Oversee the development process to ensure timely and high-quality delivery of new features and products.
• Stay updated on industry trends, competitive products, and emerging technologies within the Citrix CSP landscape.
• Analyze and report on competitor offerings to identify opportunities for differentiation and innovation.
• Act as the primary point of contact for all product-related inquiries and issues.
• Present product updates, roadmaps, and strategies to internal and external stakeholders.
• Collaborate with the sales team to support customer acquisition and retention initiatives.
• Implement best practices for product management and continuous improvement processes.
• Monitor product performance and customer satisfaction to identify areas for further enhancement.
• Utilize analytics and feedback to drive data-driven decision-making.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree